Brett Fogle
BOCA RATON,#2REBUTTAL Owner of company
Sat, October 29, 2011
It is very easy to cancel any subscription, either by phone or by email.
We have live support reps in the office every day, working 10-5 EST, and even after hours checking support emails and cancelling customers.
This customer could easily have contacted us and cancelled his monthly subscription. Why is it our fault that this customer wasn't even looking at his credit card statement?
This is a clear example of when the customer isn't always right.