Tom H
Charleston,#2Author of original report
Wed, April 28, 2010
Kristi,
Thank you for your offer to help but I think your help would be better served figuring out a way to secure credit card information at Orbitz. I attempted to work this out with Orbitz but was quickly told (by a lady with a Middle Eastern accent) that I was going to be responsible for calling the airlines direct... keeping in mind these airlines were in United Arab Emirates & Sri Lanka. I took that as "go fly a kite". I had to drop everything I was doing & attempt to fix this problem myself with my bank. Orbitz was no help and I mean no help with the mess they caused. From the reviews I saw on the web yesterday... (sadly after I used your company) it looks like you deal with this on a regular basis. I will tell everyone I know not to trust Orbitz with credit card information & I will NEVER use Orbitz again as long as I live.
Tom
Custrelsgal
Chicago,#3UPDATE Employee
Wed, April 28, 2010
I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to [email protected], I would like to assist you. Orbitz needs to investigate your claim with our fraud department. Please place the e-mail to my attention, and please include your blog and screen name.
Thanks,
Kristi
Orbitz Customer Relations