- Report: #55043
Complaint Review: Ott Lite - Tampa Florida
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Ott Lite
http://www.ott-lite.com/ Tampa, Florida, U.S.A.
Phone:
800-842-8848
Web:
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Environmental Lighting Concepts Poor Product and Poor Customer Service Tampa Florida
Ott-Lite is a line of lighting fixtures that claims to provide a level of lighting identical to natural light. The company's lamps are manufactured in Asia and sold in stores such as Office Depot.
These lamps are priced 100% to 200% above their competition. One would expect a product priced at this level to reflect a high level of quality.
Unfortunately, the switch on my lamp failed after 15 months. I called the company's customer service and sales lines and was informed that I was out of luck, because my device was past warranty and because they do not sell spare parts.
I have subsequently returned to the store and purchased a $15 desk lamp that functions just fine. If I wish to use their special Ott-Lite bulb, I can buy one, but I frankly don't see the difference between their bulb and the one that came with my $15 lamp.
My complaints: low-quality goods and worthless customer service.
Richard
jacksonville, Florida
U.S.A.
These lamps are priced 100% to 200% above their competition. One would expect a product priced at this level to reflect a high level of quality.
Unfortunately, the switch on my lamp failed after 15 months. I called the company's customer service and sales lines and was informed that I was out of luck, because my device was past warranty and because they do not sell spare parts.
I have subsequently returned to the store and purchased a $15 desk lamp that functions just fine. If I wish to use their special Ott-Lite bulb, I can buy one, but I frankly don't see the difference between their bulb and the one that came with my $15 lamp.
My complaints: low-quality goods and worthless customer service.
Richard
jacksonville, Florida
U.S.A.
