- Report: #190158
Complaint Review: Overstock - Internet
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Overstock
www.overstock.com Internet, U.S.A.
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Overstock Huge ripoff company, pathetic customer service and warranties. Internet
I purchased an IPOD Mini for my son 4 months ago. It has stopped working. There has been NO abuse to the IPOD, it just stopped.
I contacted Overstock.Com via e-mail and they stated that they only guarantee their electronics for 30 days.
All I want was to exchange the piece of crap they sent me; I would expect an Apple IPOD to last longer than 3-4 months.
Overstock.com stated they have a 30 day return policy and that I am out of luck.
I will purchase another IPOD from a REPUTABLE business like Circuit City or Best Buy; there is a 1 year warranty with these real companies.
I will NEVR purchase anything again from Overstock.Com
Kurt
Lakewood, California
U.S.A.
I contacted Overstock.Com via e-mail and they stated that they only guarantee their electronics for 30 days.
All I want was to exchange the piece of crap they sent me; I would expect an Apple IPOD to last longer than 3-4 months.
Overstock.com stated they have a 30 day return policy and that I am out of luck.
I will purchase another IPOD from a REPUTABLE business like Circuit City or Best Buy; there is a 1 year warranty with these real companies.
I will NEVR purchase anything again from Overstock.Com
Kurt
Lakewood, California
U.S.A.
2 Updates & Rebuttals
Christine
Munhall,Pennsylvania,
U.S.A.
Maybe yes, maybe no
#2Consumer Suggestion
Sat, May 27, 2006
Overstock often sells items without manufacturer warranty. Check the item description & receipt to see if that applies to your purchase.
Robin
Atlantic,Iowa,
U.S.A.
Warranty is with Apple, not Overstock
#3Consumer Suggestion
Fri, May 05, 2006
I don't think even Best Buy or Circut City would replace the ipod 4 months later. I understand why you are upset. I would be too. Something that costs that much SHOULD last longer. I own two ipods and I bought one at Nebraska Furniture Mart and one at Best Buy. Both places told me I have 30 days to return the item. They offered me a one year warranty that costs extra so if anything breaks they would fix it. But they also told me the Apple does have it's own one year warranty that comes with it. The explained if I do not buy their warranty and anything goes wrong, I would have to send it to Apple to be fixed. I think this is what applies in you case. I'm sure the Apple warranty is still good, you just need to send it to them to get it fixed. If you search their website or the paperwork that cam with the ipod, I am sure you can find a customer service number or an address where to send it to. But I would try to call them first.
