- Report: #204956
Complaint Review: Overstock.com - Salt Lake City Utah
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Overstock.com
Salt Lake City, Utah, U.S.A.
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Overstock.com ripoff Salt Lake City Utah
I ordered (order #) merchandise from the company on 8/2/06. Less than 24 hrs later I went online to cancel the order with a representative, Jessy. I looked up the order at this time and there was no fed-ex transaction number. While i was online with the rep canceling the order, the transaction was processed and I was lied to. This is while I was online with the representative for over 20 minutes. I made a phone call to Overstock to complain and cancel the newly entered order that had not left the warehouse, but to no avail. I will not pay for something in which someone tries to process an order while I'm cancelling it. The online conversation with Jessy follows:
Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative momentarily.
Welcome to Overstock.com Customer Service, you are now chatting with Jessy.
you: I would like to cancel this order
Jessy: Thank you for visiting Overstock.com. How may I help you today?
you: i would like to cancel this order
Jessy: I'm sorry to hear that you want to cancel the order.
Jessy: I'll be glad to help you with that.
you: ty
Jessy: To help you better, may I have the order number or your email address registered with Overstock.com?
you: (protected for privacy)
you: 30338109 is the order #
Jessy: Thank you for the information.
Jessy: For security purposes, may I ask you to verify the name and billing address on your account?
you: (protected for privacy)
Jessy: May I place you on hold for a minute or two while I research your account information?
you: ok
Jessy: I'm really sorry for the delay.
you: ok
you: hello?
Jessy: I'm still researching your account, please stay online with me.
Jessy: I'm still trying to pull your account, please stay online with me.
you: what seems to be the trouble?
Jessy: I'm sorry to tell you that we are facing some techincal difficulties in accessing customer database. Therefore, I request you to contact us after 2 hours, so that, we can assist you better.
Jessy: I apologize for the inconvenience caused to you.
Michael
Somerset, New Jersey
U.S.A.
Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative momentarily.
Welcome to Overstock.com Customer Service, you are now chatting with Jessy.
you: I would like to cancel this order
Jessy: Thank you for visiting Overstock.com. How may I help you today?
you: i would like to cancel this order
Jessy: I'm sorry to hear that you want to cancel the order.
Jessy: I'll be glad to help you with that.
you: ty
Jessy: To help you better, may I have the order number or your email address registered with Overstock.com?
you: (protected for privacy)
you: 30338109 is the order #
Jessy: Thank you for the information.
Jessy: For security purposes, may I ask you to verify the name and billing address on your account?
you: (protected for privacy)
Jessy: May I place you on hold for a minute or two while I research your account information?
you: ok
Jessy: I'm really sorry for the delay.
you: ok
you: hello?
Jessy: I'm still researching your account, please stay online with me.
Jessy: I'm still trying to pull your account, please stay online with me.
you: what seems to be the trouble?
Jessy: I'm sorry to tell you that we are facing some techincal difficulties in accessing customer database. Therefore, I request you to contact us after 2 hours, so that, we can assist you better.
Jessy: I apologize for the inconvenience caused to you.
Michael
Somerset, New Jersey
U.S.A.
1 Updates & Rebuttals
Abhinav
Phoenix,Arizona,
U.S.A.
looks like its a BOT
#2Consumer Suggestion
Tue, August 08, 2006
are you sure it was a live person on "chat" with you ? That transcript looks like its a BOT..
