- Report: #1265559
Complaint Review: Owens Corning - Nationwide
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Author Confirmed
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Owens Corning
Nationwide, USA
Phone:
18007663464
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Owens Corning Warranty Frustration!!!! Nationwide Nationwide
Just want to voice my frustration at your "process" to get my roof fixed. 4 year old roof..new leak ..people who installed it says I must contact you first. Called your warranty center who tells me I must initiate the claim..wait for someone to come photograph my roof/water leak ,take samples to analyze the problem(which may take up to a month!!!) THEN they will fix my leak. ARE YOU KIDDING ME??? Why can't "Mr. I'm here to take pics/samples " just fix my leak? Is anyone going to pay for further damage to the inside of my home that might occur during the 4 week ordeal of analyzing my roof? Seems to me you have set this up to be mind blowingly frustrating for the home owner to just give up & foot the repairs out of pocket . I will wait & pray that I have no problems during this process ...I will never buy anotherO/C product. You were more than happy to get instant payment when I bought your product but seem far less interested in providing instant (or at least reasonalbly expedited) repair service!
1 Updates & Rebuttals
Roofer to the rescue
#2Author of original report
Thu, November 05, 2015
The company that installed my roof came & made repairs/suggestions without any expectation of being paid . Their customer service by far outshines the O/C people.All done in one day NOT the 4+ weeks quoted by OWens Corning
