Complaint Review: OWNetworks - Round Rock Texas

Just do as stated, do a credit and criminal background check BEFORE doing business with him. OR just move on to a reputible company!!!

Customer to ensure his satisfaction. I have no control over user error or the lack of responsibility the business owner does not want to take. There are investments you have to make in order to ensure your business runs smoothly. I have been this business for over 15 years with no complaints in regards to the service I provide. I am very sorry that the customer feels as if I had "bait and switched" him, but this was not the case. As for their "communications" and or internet going down this is simply not true, this can also be verified by Time Warner Business Class, as they can log into the Time Warner modem to verify their internet had not gone down ever. Pure Life Chiropractic did have an old credit card machine that was an analog machine. These are very rare, and most Merchant companies are required to provide their customers with a up to date credit card machines for compliance.  Pure Life Chiropractic prior office manager called into my office and reported their credit card machine was down; we advised the customer we do not offer tech support for POS/Credit Card machines and to contact their Merchant Service Company. Per their prior office manager she did reach out to their Merchant provider and was given a new machine this should be an issue the Doctor address with his merchant provider not with One World Networks, LLC.

Below are charges that include services and equipment that were reduced or waived, all in an effort to satisfy the customer.

Initial Install,Set up and Programming- $300

Install,Trip Charge for installation of NEW Peplink Router - $120

Onsite Independent IT Tech - $300 ($99/Hr)

VoIP Phone Discount - $175.00

Complaint: ***** ******* called on my office under the umbrella of being a **** ****** representative. He compared the services and costs of what I had with **** to what he could offer with **** ******. After reviewing all the information he provided me with numbers which were approximately $100/month less than that which I was paying to ****. He told me the amount that I would be charged and I verified with him that the amount he disclosed was the absolute bottom line dollar amount total. He assured me that it was. When I received my first bill it was very close to the same amount that that I was paying to ****. This was on top of the extra expenses I incurred due to his misinformation to the tech who set up our system and lost all communications and internet to my office for several days. I scheduled a meeting with him at my office to confront him on the expenses. He said that it was out of his control and that is just the way it was. While I was very frustrated, the most important matter was how to fix our communications given that he had already discontinued the services and equipment that was in place via ****. He offered a solution which just happened to be his company's Voice Over Internet Phone (VOIP) service and equipment. I was stuck to do anything but agree as I could not afford to be without communications any longer as new patient and long-standing patient phone calls are critical for the financial stability of our business. This cost me a lot of money and even though I think that he was manipulating **** ****** and using their branding as an easy entrance for business to business sales pitches (which the offer did not match the advertised amount), I think the biggest fraud would fall under the category of BAIT & SWITCH. So to this day he is getting my money monthly for VOIP services. His company, OWN Networks LLC, is extremely non-responsive. They were scheduled to be here two weeks ago to fix our phones which have been improperly functioning. They still have not showed or even called despite several attempts to contact them.