- Report: #848570
Complaint Review: Pacific Chrome services - Santa Ana California
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Author Not Confirmed
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Pacific Chrome services
603 E.Alton Ave Santa Ana, 92705 California, United States of America
Phone:
714 540 5707
Web:
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Pacific Chrome services Pacific Chrome services doesn't ship my goods 6 months after paying via Paypal.... Santa Ana, California
This story is almost unbelievable... I paid about 700 usd in august (yes august 2011...) for a pair of chrome-plated original Harley Davidson Fat Boy wheels. 1,5 months later they shipped me the wrong wheels. The originals are solid, they shipped spoke wheels. I rejected the wheels, it was october 10. Since then nobody knew where the wheels ended up for months. Pacifichrome said they didn't know where the wheels are and they could not ship the new ones until they get the first pair back. After a number of email and calls, finally, in january 2012, they found out that USPS lost the wheels. They then said they would file for insurance and ship me the wheels soon. I didn't hear for weeks again.
We are now in march. 4 weeks ago they said the needed to produce the wheels for me as the were sold out. They promised, via written mail, it would take one/two weeks. Every time I write either they do not answer or if they do so, the only thing they say is to be patient as they are still working on the wheels. Do you believe it??? 7 months after the payment, they cashed in and i'm still waiting for my wheels. I'm gonna file a fraud complaint procedure with paypal, ebay and the California department of consumer affair. In the meantine just wanted to alert you all to stay away from these guys. They are remarkably incompetent or fraudolent.....
We are now in march. 4 weeks ago they said the needed to produce the wheels for me as the were sold out. They promised, via written mail, it would take one/two weeks. Every time I write either they do not answer or if they do so, the only thing they say is to be patient as they are still working on the wheels. Do you believe it??? 7 months after the payment, they cashed in and i'm still waiting for my wheels. I'm gonna file a fraud complaint procedure with paypal, ebay and the California department of consumer affair. In the meantine just wanted to alert you all to stay away from these guys. They are remarkably incompetent or fraudolent.....
2 Updates & Rebuttals
Gianluca
Guanzate,Other,
Italy
What???
#2Author of original report
Thu, March 29, 2012
What?!
Is it definitively not true???!!
Am I wrong or you still have my money??
Am I wrong or I still don't have the wheels??
Why don't you simply ship them if now they are ready??
Why don't you give my money back if you don't have them??
Are you sober?
Your rebuttal is ridiculous, contentless. facts speak: I don't have the wheels I paid. You no longer answer emails after promising a countless number of times you'd be ready to send the wheels.
You simply don't have that wheels, never had them.
DCA procedure is on going.....Justice will be made. The only way to stop the process is to give my money back. As simple as that.
PS. You should check your English before submitting. Doesn't really make a good service to your company reputation and credibility....Gents, be carerful to these people...
Readers, be careful to these people....
7hard-dice
santa ana,California,
United States of America
DEFINITELY NOT TRUTH!
#3REBUTTAL Owner of company
Tue, March 27, 2012
Unfortunately we can't satisfy some customers, specially after we receive a threatening e-mails.
We are a Chrome Plating Company, and we also sell Harley Motorcycle Parts on our e-bay store, this customer request an invoice through pay pal after he check out our listing on e-bay, we sent the invoice for the set of wheels he saw on e-bay, describing them, he paid the invoice. we did ship the wheels.
Once he receive the wheels he reject them because he notice they were not the ones he wants. after he was already paid for them. the wheels in the way back were lost, the postal office never told us until 4 months later.during that time we kept tracking them, but there was no response.
First he should have review the invoice we sent him, before he pay for it, an make sure those were the wheels he really wanted, secondly we have records on e-bay that we had ever list a wheels like the ones he is talking about, ( 2 solid ones). thirdly we didn't lost the wheels, we just shipped the wheels as requested.
Now we have a customer for Italy, that wants another set a wheels and we were trying to get those for him even though we don't sell them like that (solid), besides we have a lost on the wheels he rejected. We were working on the wheels and whiling to ship them, but he keeps sending us e-mails,we would like all our customers be satisfy, but some times is impossibly.
