- Report: #442012
Complaint Review: Pacific Guard Warranty - Pleasant Hill California
-
Author Confirmed
Why?
Pacific Guard Warranty
25 Crescent Dr Suite A338 Pleasant Hill, 94523 California, U.S.A.
Phone:
800-871-0467
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pacific Guard Warranty Paid $295. for premium warranty down payment, was sent bogus card and booklets Pleasant Hill California
Received phone call regarding the warranty on my car, they told me they were nation wide insurance affiliates. I was told i was eligible for premium warrany (bumper to bumper) with road side assistance and rental car if i need repairs.
after receiving documents in the mail, required paperwork(completed registration form) was not included. A vip card was also sent with bogus phone numbers. The card lists my coverage as powertrain only. i was told i was purchasing Premium services. when calling contact sales agent, Tim 888-282-3524 ext.4205, he explained he couldn't help me nor answer my questions. he transfered my call to someone else who also told me they couldn't help me, i call number on the card and found it to be non-workking number,
i called back tim, who hung up on me , i called again and asked to speak to his supervisor, they appologized and said they would corrrect the problems with my account with 2 hours.
Supervisor explained she would call Royal Administration 800-871-0467 and call me back and sed confirmation via e-mail. this has not happened. they have my bank information and are planning on deducting money on may 2nd. what a huge hassle. lost $295.00 and have to establish new bank account in order to avoid further abuse.
Barbara
brentwood, Pennsylvania
U.S.A.
after receiving documents in the mail, required paperwork(completed registration form) was not included. A vip card was also sent with bogus phone numbers. The card lists my coverage as powertrain only. i was told i was purchasing Premium services. when calling contact sales agent, Tim 888-282-3524 ext.4205, he explained he couldn't help me nor answer my questions. he transfered my call to someone else who also told me they couldn't help me, i call number on the card and found it to be non-workking number,
i called back tim, who hung up on me , i called again and asked to speak to his supervisor, they appologized and said they would corrrect the problems with my account with 2 hours.
Supervisor explained she would call Royal Administration 800-871-0467 and call me back and sed confirmation via e-mail. this has not happened. they have my bank information and are planning on deducting money on may 2nd. what a huge hassle. lost $295.00 and have to establish new bank account in order to avoid further abuse.
Barbara
brentwood, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Sickoffallingforit
ALDAN,Pennsylvania,
U.S.A.
I know your pain!
#2Consumer Comment
Mon, July 20, 2009
My husband is dealing with a similar issue he can't get a hold of the manager he spoke with before he won't call him back! He supose to he bumper tyo bumper but now they won't pay for the work done after saying they would! I just want to say good luck with them, I hope it resolved soon as with my husband's issue!
