Thomas
Elk Grove,#2REBUTTAL Owner of company
Thu, June 28, 2012
This individual is spreading defamatory and false information regarding our company, the person refuses to reveal their identity thus potentially resulting in one of our competitors who is doing this. We offer nothing but the best hosting services, and do not take my word for it but the word left by hundreds of reviews from pacifichost customers over the years.
To answer the specific concerns of this review:
- We do provide excellent support, 24/7 and I stand by this as well. Since the individual is not revealing his information I am unable to see the chats he had, however we provide 24/7 support in chat, ticket and phone calls. Yes you can even call us at 3am in the morning and you will speak to somebody in the US who is more than happy to assist you in resolving your issue.
- We have a 99.9% uptime sla. If this individual had downtime issues then I apologize but that is why we have an SLA, the individual could have received a free month of credit for any downtime under 99.9%.
The review above is blatantly false and defamatory, so much that other sites where he posted a similar story were removed by the site owners themselves. Also in the webhostingtalk.com post he mentioned, read the entire thread to see our response and the full story behind that review. He would have linked you to his webhostingtalk thread however the moderators removed it due to the libel content of the thread.
If you have any other concerns please talk to any PacificHost representative however this review is blantantly false and defamatory.