- Report: #1109608
Complaint Review: Palmetto57 VW - Miami Florida
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Palmetto57 VW
Miami, Florida, USA
Web:
www.Palmetto57VW.com
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Palmetto57 VW Worst Service Ever Miami Florida
I don't know how VW allows this dealership to be an authorized sales/service center. I took my CC for service as I had an issue with the trunk. $107 to diagnose the problem. 3 hours later I get the news - faulty latch, it would cost $321 to replace. OK, go ahead. Hour and a half later, uh, it's more complicated, they are trying to reset the computer.
An hour later, uh, it's not the latch, it's the harness. Special order, we don't have it. Prepay $360 for parts and labor and we'll order it. Bring your car in 3 days. Can I get a loaner and leave my car here? We used to have one but not any more. Can someone give me a ride to work when I come back for the special order part to be installed? We have a driver that is here at 9:30 am but no guarantee. In the mean time constant sales attempts offering maintenance services that I don't need.
It's a 2009 car, if you charge me $107 for diagnostic which other servicers offer for free how come your diagnostic is b.s.? Found a problem that 4 hours later turns out to be an incorrect one. Sorry, we made a mistake. When you come next time for the repair we'll wash your car for free. I had the feeling that I am on a different planet. Such ineptness, lack of customer service, upsale attempts and delays may be charactaristic of a second hand used car dealership. It shouldn't be for VW authorized dealership. VW, shut them down. They are doing disservice to a very fine car brand.
