Complaint Review: Pam's Auto - Saint Cloud Minnesota

Pam's is a top notch supplier. They have always done an excellent job for our company. I have nothing but good things to say about their company.

I have been a customer of this company for several years and have always, and I mean always, found them to be 100% reputable. Pat and Mike pride themselves on running a very tight operation. I think this was a problem with communication, and probably a mistake on their part, but it does not mean that they are dishonest business people. This has never been my experience and I have nothing to gain by this except to shed a bit more light on their business practices.

Not intentionally, but can you blame him for being mad? If the money is the issue, you should get it from the guy in your "internet department" who misrepresented the item to the customer. The customer paid you good money for a specific item he wanted, you sent him something other than specified, and ultimately you're at fault for what your employees do. You have an internal problem that should not affect your customers. It's shameful that you expect a customer to pay to ship a heavy item back to you at his own expense when it's not his problem to begin with.

You made a "mistake." Your picture showed a rim with tire. Your employee told the buyer it was a rim with a "good" tire. In a case like this where the buyer has been misled, either intentionally or not, the buyer always gets his money back. If the seller wants the item back, they'd have to pay to ship it. I'm not sure to believe you about him sending back a different rim. How do you know you even sent a Dodge rim in the first place if you can't keep straight whether it came with a tire or not? Always buy used auto parts locally, especially heavy ones that would cost a lot to ship back if defective. As with anything used, you really want to inspect it before buying.

The item was listed on eBay as a full size spare with out a wheel, just like he says. He did contact our Internet department prior to buying the wheel and they told him it had a tire (Our mistake). After he got just the wheel he filed a dispute with paypal on Friday night at 7:00 PM (we close at 5:00 PM). He then waited only two days (three in his mind, Friday, Saturday, and Sunday), and converted the disbute into a complaint at 9:00pm Sunday night. We are not open on the weekend, nor do our employees check email, so we had no chance to resolve this. Our business hours are posted on eBay and our main web site www.pamsauto.com. After filing the complaint with paypal we were happy to agree to a refund, but our options are limited with paypal, so Paypal required him to return it at his cost. This is where the customer "put it to the man". He send us back a different wheel, not the one we sent him! Since he filed a complaint with Paypal and we agreed to refund if he shipped it back to us, once UPS delivered it, his funds we refunded in full, including shipping. After this he was sent a very direct email about the situation stating our position, this is what he considered hostile. So the real truth is his impatience to wait for real resolution once we were open escalated this for HIM and then he decided to defraud us out of the wheel once he backed us into a corner with paypal.