Complaint Review: Pana Motors - Austin Texas

So according to Jay, the owner of Pana Motors, my vehicle was NEVER repossessed. This statement was made by him when I received a call from the Austin Police Department telling me that they had found my vehicle abandoned in the drug ridden ghetto of South East Austin and I showed up to retrieve it not knowing that it was actually parked behind Martha Mares' (Soto) residence and I had an officer show up  to defuse her crazy yelling and screaming. 

APD has the entire conversation between Jay and myself recorded since they always have an open MIC for their safety and if Ms Mares does not stop slandering me by saying my vehicle was reposessed when the owner of the company says it was not (and there is no record of it being reposessed) I will seek legal action against her directly and Pana Motors as she is acting as their representative.

There was no need for Ms Mares to add a rebuttal to the posting on this site but because she has chosen to lie again and state that my vehicle was reposessed, when the owner of the company clearly has stated that it was not, I have reposted my original Yelp review of this company which I had agreed to take down when I thought we had resolved this whole mess months ago.

www.yelp.com/biz/pana-motors-austin 

I was NOT behind even ONE day in payments and according to the owner, the vehicle was NEVER repossessed. This employee of Pana Motors is a vindictive b**** who thinks she can get away with slander and libel on this site. 

I will be hiring a lawyer to deal with you now because the car, which is still legally registered to me was supposed to be sent a junk yard, which I have never  been provided proof of. 

My report here and on Yelp will be placed back on the internet effective immediately until I have proof that Pana Motors has kept up their end of our deal and sent this piece of s*** vehicle that they sold me to its grave! 

You reap what you sow! 

Mr. Jim, we do not like to put our customers financial struggles on the internet regardless of how the situation becomes.  However, we do have to be honest since this too is our reputation.  The customer was behind on payments for over a month.  It was our right to repossess due to non payment and there was a signed document clarifying this.

Respectfully,

Martha Soto

In regards to the matter mentioned above, we, Pana Motors have taken steps in resolving this matter.  Unfortunately, our new business was looking for mechanics when we first arrived to Austin, TX from Dallas, TX. In doing so we ran into this particular situation.  We do apolagize for the mishap and take full responcibility for that error in trusting an outside source for mechanical work.  However, we have now opened up our own mechanic shop with the right mechanic who is reliable and knowledgeable in both foreign and domestic vehicles.  As far as the selling "lemons", we do not believe this is a fair statement as these vehicles are sold in good working condition with no problems at the time of sale.  We offer warranties to each and every customer and are purchased at customer discrection.  We do not "push" warranties on customers.  Warranties are simply offered. We do reiterate that these vehicles are used therefore signatures are required on our "Buyers Guides" so that all customers acknowledge defects that can occur on used vehicles. 

  We have been in business in Austin, TX for one whole year and this was the first time ever having an issue.  We will always do what is fair in doing any business with every customer and have always worked with our customers when they have financial struggles or mechanical issues. Jofrett Blackman has contacted the customer and is to our understanding that Kimberly Hancock was satisfied with the result.  We feel this issue has been resolved as fair as possible and can only grow from this in the future.

Martha Soto

Pana Motors

512-326-4000

What you described is problems with an old used car.  What about the supposedly illegal repo?