#20
Wed, May 08, 2002
I recently phoned Panasonic again and spoke with a customer service supervisor named Patricia, and she either had no understanding of the safety problem with my monitor or didn't care at all about it, and she refused to listen when I tried to explain it to her just how serious the problem could be. I also learned from her that Panasonic's legal department somehow got involved in all this, and a few days later they tried to send me an overnight letter, which cost them more than what the the solution would have. Formerly, all I wanted was Pansonic to ship me the missing part so I could make the needed repairs on my own, but now I also want a written apology for both the way they've treated me and for their lack of concern about safety.