- Report: #113361
Complaint Review: Pantheon Holdings - Miami Florida
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Author Confirmed
Why?
Pantheon Holdings
11645 Biscayne Boulevard, Suite 201 Miami, 33181 Florida, U.S.A.
Phone:
800-577-3722
Web:
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Pantheon Holdings Unfulfilled promises, Bad customer service and terrible tech support rip-off Miami Florida
Earlier this year I purchased (3) EZLINK terminals. What a huge mistake that was. I was told by the sales staff that the terminal was "pre-loaded" with 12 national advertisments, and that I would make appx. $6,000 a year from each machine as income from those ads. Also that Pantheon Holdings would take 20% of that revenue for them selves for providing the Ad's. That seemed fair.
Once the machine was installed and asked where the ad's were? I was told that the policy had changed and that I now had to get out and find my own local advertisers. And that they would continue to cherge me a 20% fee for those ads. They also said that you can purchase Pre-paid cellular phone minutes and rechage pre-paid Mastercrds at the terminal. Untrue. I have been fighting with tech support for weeks now to get them operational.
Speeking of Tech support or the complete lack of it. A company called Sitanium is firm contracted by Pantheon to do its tech support for the terminals. If you can even get through to Sitanium you will find a very untrained and unprofessional tech support staff. Leaving messages on the machine when they don't answer the phone is completely usless. Also they only operate
M-F 8-5pm eastern time. The internet is a 24 hour entity. the technical support for it should be too.
Ross
Monterey, California
U.S.A.
Once the machine was installed and asked where the ad's were? I was told that the policy had changed and that I now had to get out and find my own local advertisers. And that they would continue to cherge me a 20% fee for those ads. They also said that you can purchase Pre-paid cellular phone minutes and rechage pre-paid Mastercrds at the terminal. Untrue. I have been fighting with tech support for weeks now to get them operational.
Speeking of Tech support or the complete lack of it. A company called Sitanium is firm contracted by Pantheon to do its tech support for the terminals. If you can even get through to Sitanium you will find a very untrained and unprofessional tech support staff. Leaving messages on the machine when they don't answer the phone is completely usless. Also they only operate
M-F 8-5pm eastern time. The internet is a 24 hour entity. the technical support for it should be too.
Ross
Monterey, California
U.S.A.
