- Report: #628905
Complaint Review: Parkway Cycle - everett Massachusetts
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Author Not Confirmed
Why?
Parkway Cycle
1865 Revere Beach Parkway everett, 02149 Massachusetts, United States of America
Phone:
617-389-7000
Web:
http://www.parkwaycycle.com/
Categories:
Business Rating:
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Parkway Cycle Tony Palumbo scam and fraud, total incompetence everett, Massachusetts
I am a customer of Parkway Cycles and have a big problem with Parkway Cycles now, not sure how to proceed further. I brought in my bike (Suzuki Madura) to change fork seals ~1.5 months ago. The parts were in and the guy said that I should be able to pick up my bike in a day or so, they will call. Week later I heard nothing so we called and apparently the tech damaged something while disassembling it or, found something damaged, and he needed more parts (somehow they forgot to inform us about it). So we agreed to order new pistons and sliders. Week later I called again. The person that answered phone was VBERY rude and said, they will call when it is ready, no need for me to check in parts are shipped and should be in any day now. Yet another week later. I called again. Same story, parts shipped all is moving, need to wait. Another week (last week). I called, made sure I know who I am talking to (Don). Don: My computer shows all is fine your parts are shipped, few more days.. Me: Don, I heard the story for a month now, can one contact the supplier, ask for tracking number ??? Don: I will check stuff out, call me tomorrow Called him next day; Don, whats up with parts?, Don: Computer said all is fine, will check with ordering department, will let you know Next day Don, calls: Parts are backordered till 8-22-10 at least. So I already wasted a months, because parts were in any day now, now I have to waste another month. Summer will be over!!!! I said I will pick up motorcycle, dont bother doing anything. Well, apparently I cant do that either. Tech has to put it back together, but he is busy in foreseeable futuer!!!!!!!! (I would think I should have priority, he had my bike for over a month!!!!) And yeah, I need to pay 350$ for his incompetence, because he spent so much time taking fork seals out and now will have to put it back together.350$ for nothing, because he didnt do anything, except breaking some other things that now I have to fix elsewhere. What a f***. Do I have to pay for no service, why I was LIED to for a months (on multiple occasions, and once in a very RUDE manner). Do you even have my motorcycle, or it got lost, thats why I cant pick it up?????
1 Updates & Rebuttals
CARY
EVERETT,Massachusetts,
United States of America
NOT A RIP OFF
#2UPDATE Employee
Mon, August 23, 2010
THIS MOTORCYCLE IS A 1985 SUZUKI THE OWNER WENT TO OUR PARTS DEPT AND GOT PARTS TO REPAIR THE RIGHT AND LEFT FORKS THEY DID NOT GET EVERTHING NEEDED TO OVER HAUL THE FORKS WHEN OUR TECH TOOK THE FORKS APART WE NEED 4 MORE PARTS THAT WERE NOT SUPPLED BY THE OWNER WE CALL THE 2 PHONE ## IN OUR REPAIR ORDER AND HAD AN ISSUE WITH THE PHONE # WE CALLED THEM 5-6 TIMES AND GOT NO ANSWER AT THE ## WE HAD AFTER THEY CALLED US AND TOLD US TO GET THE PARTS NEEDED WE PLACED THE ORDER WITH OUR PARTS DEPT 2 OF THE 4 P[ARTS NEEDED WERE IN THE WAREHOUSE BUT 2 WERE BACK ORDERED WE DO NOT HAVE ANY SAY IN GETTING PARTS THAT OEM TELL US THEY DO NOT HAVE IN STOCK AT THIS POINT THE FRONT FORKS ARE OUT OF THE BIKE AND WE MADE A STAND TO HOLD BIKE TILL PART COME IN THE OWNER TOLD US THAT HE WOULD LIKE TO PICK UP BIKE BUT FORKS ARE PULLED APART AND THAT WE WOULD PUT IT BACK TOGETHER AND WE WILL CHARGE HALF OF THE REPAIR COST
AT THIS POINT THE OWNER CAME IN ON 8/5/2010 AND HE WAS TOLD TO SPEAK TO SERVICE MANAGER 8/6/2010 OWNER CAME IN WAS TOLD THAT HIS PHONE # WAS NOT ABLE TO GET MESSAGES SAID THAT THE SERVICE MANAGER WAS LYING ABOUT CALL HIM WE CALLED THE PHONE # AND JUST LIKE WE TOLD THE MAIL BOX WAS FULL AND COULD NOT TAKE ANY MESSAGES THE PARTS CAME IN ON 8/20/2010
AND WE PUT THE FORKS BACK TOGETHER AND GAVE THE BACK THE BIKE 8/21/2010
SO I WOULD SAY THAT WHEN WE HAVE ALL THE PARTS NEEDED IT TOOK ONE DAY
NO FAULT OF THE SERVICE DEPT WHEN WE DO NOT HAVE THE PARTS NEEDED
NOTE TWO SIDE TO EVERY STORY CARY SILVERSTEIN SERVICE MANAGER
