Parts.com
Austin,#2UPDATE Employee
Tue, December 27, 2011
Hello Jim,
I'm very sorry for the delayed response to your feedback. I was not aware of this review and will continue to monitor Parts.com reviews on RipoffReport.com in the future, should one be submitted.
Parts.com is regretful to hear that you received a part that was incorrect for your needs. I have investigated this issue further and upon viewing your order have discovered that you were indeed credited for the cost of the part. While Parts.com strongly encourages including your VIN with all purchases to ensure accuracy of your order, we are always more than happy to refund order charges should we conclude that the error was ours.
Parts.com is dedicated to providing our customers with top-notch customer service and we hope that this issue was resolved to your satisfaction.
Please let us know if we can be of further assistance!
Kind Regards,
Parts.com Customer Service