CheyBarn
San bernadino,#2Consumer Comment
Thu, January 31, 2013
I am thoroughly disgusted at the company's response to this report. I think that Mr. Leon's posting a client's name is a breach of the privacy policy and hope she sues him. I also hope everyone considering doing business with this company thinks twice. How do yu know your name won't be the next one posted on the Internet? I, for one, am definitely going elsewhere.
cb11020307
hutto,#3Author of original report
Wed, January 19, 2011
How he can justify post in a customer's name related to such a private matter is incomprehensible. Just take my word for it and choose another company. I never write reviews but felt I should let everyone know what I experienced. Again, there are plenty of companies out there. His website leads you to believe he has a lab, when in fact he merely contracts out to the lab. They have their own website (GTL.DNA.com). Take a look at it, it has the exact same information as his does. When he says there have been thousands of customers the is speaking of the lab. Email me if you want to see what irrational emails he has sent. I will be happy to share them, including my responses. Hs are full of all caps, red type, randomly capitalized words, and, my favorite, he calls me MADam repeatedly. Don't take the chance of having your full name show up on the internet.
P-USA
Nationwide,#4REBUTTAL Individual responds
Tue, January 18, 2011
FOR THE RECORD: In 8yrs this is the first time we have been thrust into this situation of having to defend ourselves from the wildly false, and exaggerated rants ofone client of the thousands served.... At no other time has our company ever been forced to discloseany facts regarding acase.
Additionally, this client was given notice on at least 3 occasions that a rebuttal would contain her identification as well... This client had no objection to her name being used, in-fact she when sent a copy of the rebuttal daysbefore it was published, she responded by posting 3 additional false and grossly exaggerated rants....
NO PRIVACY POLICY VIOLATIONS HAVE OCCURRED....
This is whatthe privacy policyreads:
In the end,we regret that any potential client be exposed to this exchange, but again, this is the first such exchange in over 8 years.... We will work more tirelessly than ever to try to prevent such an exchange again....
We do very much desire to serve your DNA testing needs!!!
Thank you in advance for your consideration & business!!!
cb11020307
hutto,#5Author of original report
Tue, January 18, 2011
Obviously, if you want your privacy protected you should find another company. He just contracts the test out, just a little one man operation, so shop around.
I would be happy to forward the barrage of emails I have received from this man. Email me at [email protected].
Again, note that the person that I trusted with a most personal matter has posted it all over the internet. Trust me, find another company.
P-USA
Nationwide,#6REBUTTAL Individual responds
Tue, January 18, 2011
Its very obvious that Paternity-USA is not the company Crissie Ballard portrays, by the fact that in 8 years weve never had anything bad written about us until this client.
Please note, at the end of the day Crissie Ballard got exactly what she wanted (at our loss), so we could just move on and serve other clients, SO WHERE IS THE RIP-OFF?????
WE HAVE SOLD 1000s & 1000s OF DNA TESTS, AND HAVE SERVED EVERY ONE OF OUR CLIENTS WITH A HIGH LEVEL OF CUSTOMER SERVICE, DIGNITY AND DISCRETION.
As such in my opinion,this is just the rant of A Highly Emotional, Angry, Self Righteous, and Very Combative client.
In the story Cheryl Ballard wrote, she depicts herself as a mistreated client, but the story bears no similarity to the actual facts, what really happened, or why.
She writes He went on to give me the percentages of results from a toothbrush, etc. and that they had a 100% success rate when testing hair. He explained that I should obtain the hair from a hairbrush and gather several in order to have the greater possibility that one of the samples would contain DNA.
First of all, we are in the business of statistics. We NEVER quote anything as 100%. Anyone who knows anything about DNA knows that 100% is never, ever used. Hair samples do have a very high probability of retaining DNA; however the sample she sent in was degraded. We could have gotten DNA from the hair with very high levels of forensics, which is not available at the $125 price she already stated she could not afford. Additionally, her statement simply doesnt make sense If she were told we had 100% success rate with hair, why would she be told to gather several strands to have the greater possibility that one of the samples would contain DNA. She contradicts herself here. We do in fact tell people to send about 6-10 strands with the root attached when gathering hair samples.
As far as someone speaking to Crissie Ballards husband regarding the case, she gave us her home phone number and authority to speak to him regarding the case. Her husbands name is on the contact information provided by her on the original online order. We had tried to call her several times regarding the hair sample and were unable to reach her. She informed us that she in her employment she could not easily be reached during the day, to speak with her husband if needed. When we called her home phone number he identified himself by name (which she had previously given to us) and as her husband, answering the HOME phone number SHE gave us. He still was not given specific case information or any confidential information regarding results but only consulted with regarding a price.
Now on to heart of the matter. Mrs. Ballard had several changes to her order, and unfortunately she was misquoted the price for the third change. The reported opinions of the service representatives helping her were that when they tried to explain to the client that an error had occurred, that Crissie Ballard came across our telephone lines like a grizzly bear, but then turned on crocodile tears when she could not get her way. It was an honest mistake, but she could not be understanding or reasoned with. She DEMANDED the service be provided at a discounted price due to the mistake. A full refund was even offered to her for that portion of unperformed testing, but she would not accept. She would not stop badgering our employees until she got her way.
The claims she made about being treated harshly and yelled at are completely unfounded and untrue. Crissie Ballard was treated with dignity and courtesy until she became overly belligerent and spiteful. At that point, even though it was difficult, she was not yelled at, but we remained as calm as possible in dealing with her and her numerous calls, threats and rants.
In the end, so we could move on with our lives, we did authorize for her to get what she wanted at a loss to the company, only to be libeled and falsely maligned as a thank-you.
Its so sad that the thousands and thousands of satisfied clients we have served have no place to give rave reviews, and yetone disgruntled client can ruin an otherwise perfect record.
As a matter of fact, these events occurred over 4 months ago, and just few days ago, Crissie Ballard is still finding places to leave anonymous reviews and tell her false-story. In-fact, the ONLY bad reports on us on the entire WWW are ALL from Crissie Ballard.
I will start having some of the many satisfied clients we serve on a month in month out basis to post their views on how their experience with us went.
We feel that perhaps our best defense is to allow other client to put this rant by Cheryl Ballard in its place.
PLEASE DO NOT LET THE UNFOUNDED RANT OF ONE DISGRUNTLED CLIENT OUT OF THOUSANDS & THOUSANDS TO SWAY YOU AWAY FROM DOING BUSINESS WITH US.
WE WILL WORK HARD TO SERVE YOUR DNA TESTING NEEDS!!