- Report: #707447
Complaint Review: Payment Systems Carlsbad - Carlsbad California
Reported By:
rippedoffnomore -
Riverside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Payment Systems Carlsbad
5901 Priestly Drive, Suite 303 Carlsbad, 92008 California, United States of America
Phone:
888 5925041
Web:
Categories:
Business Rating:
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Payment Systems Carlsbad Chase Paymentech Lied about cancellation fees & annual fees, Trapped into staying, cost to cancel $2000+. Double charges Carlsbad, California
On September 22 2008, someone called offering the merchant card services from Chase Payment Tech. In this conversation he categorically promised me that there would not be a cancellation fee/penalty if I cancelled the contract before the 3 years was up because I made it clear that I did not want to pay this if my business went under. My first mistake, not getting that statement in writing, as I found out when I tried to cancel my contract in approx June 2010.
Part of this contract was that there was no annual membership fee, this IS shown on my schedule A agreement.
2 mths later, on November 2008 stmt there is a notice stating that they will be charging a $79 annual fee in December statement and that by continuing with them after Dec 31st constitutes my agreement to this fee. For me to cancel now would cost $2040 in cancellation penalties. (Of which I was told there were none). This is entrapment!! My 2nd mistake, I signed the Schedule A and some other piece of paper faxed to me without ever receiving or reading the terms and conditions. I have never seen the terms and conditions. I fell for the pressure tactics used by the rep about how this offer ends “today”.
I called the cust service dept in Jan 09 about the $79 annual fee and she agreed to refund me this amount. I got this 8 months later.
On Nov 09 statement there was the notice again about the annual fee and that by continuing I agree to this fee, at this time it would have cost me $1320 to cancel the contract. I decided it would not be worth the fight.
In the Dec 09 statement the $79 annual fee was debited to my account. Fine!!! January 2010
$79 again was withdrawn directly out of my bank account!!!! This apparently was a mistake. I had to wait a month, did not get re-deposited back into my bank account they credited my next months statement instead.
Now in my Dec 10 statement I find 2 charges for $79, one for the annual fee and the other called "Debit Fee Adj/Rev Annual Fee"! WTF
I called on Jan 13 2011 re extra charge, was told it would be credited to my account, check my bank within the week. 31st Jan 2011 it still not been credited back. 31st Jan, called again and was told it was credited to my merchant stmt. I asked, and expected, it to be re-deposited directly into my bank account.
Now I am being charged $99 per month for inactivity on top of the minimum $25 and the $10 monthy statement fee. This $99 fee is on the contract apparently. Mar 17 2011 I asked how much to cancel immediately, told $420 and told no other hidden fees. I asked for this in writing but was told they couldn’t do this. I’ve been lied to by them b4, how can I trust them now.
On top of all that I have to pay $150 a year for some bogus PCI compliance company connected with them.
3 years in a row there have been issues with double charges. How many other companies are being over charged? They could be getting hundreds of thousands of dollars in over charges and sitting on that money gaining interest or playing on the stock market!
This company uses bait and switch tactics, lies and basically is corrupt in my opinion.
Part of this contract was that there was no annual membership fee, this IS shown on my schedule A agreement.
2 mths later, on November 2008 stmt there is a notice stating that they will be charging a $79 annual fee in December statement and that by continuing with them after Dec 31st constitutes my agreement to this fee. For me to cancel now would cost $2040 in cancellation penalties. (Of which I was told there were none). This is entrapment!! My 2nd mistake, I signed the Schedule A and some other piece of paper faxed to me without ever receiving or reading the terms and conditions. I have never seen the terms and conditions. I fell for the pressure tactics used by the rep about how this offer ends “today”.
I called the cust service dept in Jan 09 about the $79 annual fee and she agreed to refund me this amount. I got this 8 months later.
On Nov 09 statement there was the notice again about the annual fee and that by continuing I agree to this fee, at this time it would have cost me $1320 to cancel the contract. I decided it would not be worth the fight.
In the Dec 09 statement the $79 annual fee was debited to my account. Fine!!! January 2010
$79 again was withdrawn directly out of my bank account!!!! This apparently was a mistake. I had to wait a month, did not get re-deposited back into my bank account they credited my next months statement instead.
Now in my Dec 10 statement I find 2 charges for $79, one for the annual fee and the other called "Debit Fee Adj/Rev Annual Fee"! WTF
I called on Jan 13 2011 re extra charge, was told it would be credited to my account, check my bank within the week. 31st Jan 2011 it still not been credited back. 31st Jan, called again and was told it was credited to my merchant stmt. I asked, and expected, it to be re-deposited directly into my bank account.
Now I am being charged $99 per month for inactivity on top of the minimum $25 and the $10 monthy statement fee. This $99 fee is on the contract apparently. Mar 17 2011 I asked how much to cancel immediately, told $420 and told no other hidden fees. I asked for this in writing but was told they couldn’t do this. I’ve been lied to by them b4, how can I trust them now.
On top of all that I have to pay $150 a year for some bogus PCI compliance company connected with them.
3 years in a row there have been issues with double charges. How many other companies are being over charged? They could be getting hundreds of thousands of dollars in over charges and sitting on that money gaining interest or playing on the stock market!
This company uses bait and switch tactics, lies and basically is corrupt in my opinion.
2 Updates & Rebuttals
pitbull for justice
SAN DIEGO,California,
United States of America
Resolution Options
#2Consumer Comment
Fri, January 06, 2012
I dealt with Payment Systems in Carlsbad as well, and experienced the same story I see over and over. They blatantly lied, altered my contract after signing, double charged, etc. There is an attorney who is looking into a class action law suit, and I am happy to pass on contacts to him for anyone interested in being part of it. Please email me at [email protected] if you would like to look into being part of the class action suit.
You can also file a claim with small claims court in San Diego County for up to $5000 (you will need to justify your amount). You also need to know their correct legal name if you want to file, I have that information as well (it is not Payment Systems Corp, that is their DBA). Please do not get discouraged and feel you have no recourse! You absolutely do. I recommend the class action option first and if that isn't a fit, small claims. Good luck!
Jeff H
San Diego,California,
USA
SAME OLD STORY
#3Consumer Comment
Wed, September 21, 2011
Dear rippedoffnomore,
I can relate to your story about Payment Systems Carlsbad. I too was a victim of this corrupt and unethical company. They take advantages of small businesses with false and fraudulent promises of lower fees. It turns out the promises are all lies and all the real fees are all hidden and never disclosed to the business owner until after the fact. Once you sign up it is too late to escape without paying thousands of dollars to make them go away. I had to do several stop payments and eventually change my checking account number to stop them from stealing from me. Even after a year when I thought I was done with them their so-called legal team in LA contacted me demanding more money. Their customer service is a joke as my twenty or more messages to my sales rep and his boss were never returned. Over the past two years I have been contacted by many business owners who have their own horror stories about Payment Systems. If I can offer any advise please call me at 858-349-5332.
San Diego Small Business Owner
