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  • Report:  #815219

Complaint Review: PayPal - Internet

Reported By:
Theresa - Novi, Michigan, United States of America
Submitted:
Updated:

PayPal
Internet, United States of America
Phone:
Web:
www.paypal.com
Tell us has your experience with this business or person been good? What's this?
Like another who posted on here, we have been burned as the seller on eBay and PayPal. The first time was an iPhone we shipped to NY. The person filed a claim saying it was damaged when it arrived. As much as I went round and round with eBay and PayPal about how it wasn't true--they refunded the persons money. When I got the phone back (was shocked I actually got it back) it looked as if it was run over with a car. WOW!

Now, I recently sold our three iPhone 4's after we upgraded to iPhone 4s. One sold in USA and one shipped to Germany. Germany shipped out November 4 & didn't arrived until December 15th. Thankfully, the people where honest and waited patiently and everything was great.

The last phone shipped to New Zealand. Within 2 weeks the buyer filed a claim that they never received the phone. Numerous phone calls where made to PayPal on my end. I think I'm safe and being protected--only to realized they done care. Within 22 days after the purchase --PayPal refunded the $495 to the buyer. Twenty two days was all they gave an overseas package to ship from the U.S. to New Zealand during the holidays.

I always ship USPS because when you click on "print shipping label" it works with USPS automatically. It guides you through the immigrations form as well. Very convenient and easy. It gives you a "tracking" number. However, beware--that is not really a tracking number. It's just a NOTHING number. The phone sent to Germany says its (still to this day) "in transit"...even though it arrived on 12/15/2011. The New Zealand phone never even shows the post office accepted it, though I handed it to the man at the counter. I have no way to track the package and the buyer/scammer knew that. He asked if I was shipping USPS and probably celebrated when I said YES. This is clearly a well known scam that PayPal is aware of. I see a CLASS ACTION LAWSUIT in PayPal's future for not protecting the sellers and still charging the seller FEE's for the scam. I'm out $500 now plus seller fee's. This is the econd time eBay and PayPal burned us as the seller and didn't protect us.

I have been on eBay/PayPal with 100% positive feedback score of 208 since 2002. I'm done with both of them. I filed a complaint against the individual buyer in New Zealand with the Internet Crime Complaint Center. After reading the othe identical posts on here, I will now file against PayPal as well. I am also in contact with the New Zealand post office who claims they will put a bar code on the package when it arrives on their end. I will have proof of delivery. But, we all KNOW the chances are... PayPal still won't CARE! I can't wait for someone to sue PayPal! Sellers--BEWARE!


3 Updates & Rebuttals

ShortEndOfStick

United States of America
Beware

#2Author of original report

Fri, December 30, 2011

Wow, perhaps you shouldn't post responses when you don't know all the facts.  If you read before jumping to discredit people you would see... I printed the postage through the eBay/PayPal link as I always have.  I'm not a professional eBayer.  I followed the shipping links that I was lead to and for your information... I DID insure the phones. The fact that someone overseas filed a claim after 15 days (during the holidays) is the biggest red flag of a scam.  I'm surprised you can't see that--being as wise and all knowing as you claim to be.  Unlike you, I've never shipped overseas.  This was only my second time.  I WOULD have shipped another way if I KNEW I was being blindly lead down this path by eBay and PayPal.  My shipping label had a USPS TRACKING NUMBER on it.  That was what my point was.  It's called a tracking number and it does nothing when you use it to track.  How on earth was I supposed to know that (unless I had YOUR crystal ball). The point of my post was how it was handled by PayPal.  Issuing a refund after 22 days of the date of sale is ridiculous.  I am posting on here to warn others who deal with eBay and PayPal,  not to ship overseas through paypal and the USPS like I did.  Perhaps YOU would be better served on a blog somewhere that you can vent your high and mighty opinion in a more juvenile atmosphere and let the adults share info on here. If you respond again (I'm sure you can't resist)...can you tell us all where to purchase a crystal ball like you use???


ShortEndOfStick

United States of America
Beware

#3Author of original report

Thu, December 29, 2011

Wow, perhaps you shouldn't post responses when you don't know all the facts.  If you read before jumping to discredit people you would see... I printed the postage through the eBay/PayPal link as I always have.  I'm not a professional eBayer.  I followed the shipping links that I was lead to and for your information... I DID insure the phones. The fact that someone overseas filed a claim after 15 days (during the holidays) is the biggest red flag of a scam.  I'm surprised you can't see that--being as wise and all knowing as you claim to be.  Unlike you, I've never shipped overseas.  This was only my second time.  I WOULD have shipped another way if I KNEW I was being blindly lead down this path by eBay and PayPal.  My shipping label had a USPS TRACKING NUMBER on it.  That was what my point was.  It's called a tracking number and it does nothing when you use it to track.  How on earth was I supposed to know that (unless I had YOUR crystal ball). The point of my post was how it was handled by PayPal.  Issuing a refund after 22 days of the date of sale is ridiculous.  I am posting on here to warn others who deal with eBay and PayPal,  not to ship overseas through paypal and the USPS like I did.  Perhaps YOU would be better served on a blog somewhere that you can vent your high and mighty opinion in a more juvenile atmosphere and let the adults share info on here. If you respond again (I'm sure you can't resist)...can you tell us all where to purchase a crystal ball like you use???


voiceofreason

North Carolina,
United States of America
You are careless. Don't blame Paypal

#4Consumer Comment

Thu, December 29, 2011

You ought not be shipping anything you can't track definitely to delivery. How do you know the New Zealand customer is scamming you? Do you have email/other documentation that you advised them how long it might be in transit?

Granted, the crushed Iphone customer probably scammed you, but did they claim the shipping package itself arrived damaged, or the box was fine and the phone crushed?

You should be insuring everything you ship for the minimum amount you need back should something happen in transit. If you failed to insure these phones, then you have only yourself to blame.

Spend more to ship overseas with a carrier that will provide tracking to the end, or don't ship overseas.

As an occasional Ebay customer, I'm glad to see Paypal will not stick me with a charge for goods not received.

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