- Report: #998150
Complaint Review: Paypal - Internet
Reported By:
LanceJ -
Clovis, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Paypal
Internet, United States of America
Phone:
Web:
www.paypal.com
Categories:
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Paypal I Can't Believe Paypal Allowed This Company To Rip Me Off Internet
I purchased a Wordpress plugin from the website CodeCanyon.net that was processed by Envato.
Then wordpress plugin did not work with my wordpress theme.
Paypal actually sent me a receipt that is suppose to contain a customer service contact or email if there is problems with the order. Instead the receipt had no-reply email address.
When I went to CodeCanyon.net to get help for the non-working wordpress plugin, I found no customer service and a website where the author says, "Support is not required with Envato products, but I do usually provide it, for free, so please be patient". Support is not required? Again,
this is in violation of Paypal's terms of service to provide support for a defective or non-working product. CodeCanyon deleted my web access to their site upon opening this Resolution Center ticket with Paypal which again, is against Paypal's terms of service.
I posted on the author's plugin section that the plugin does not work with my Wordpress theme and to either provide a solution or give me a refund. I opened up a ticket in Paypal also so that Paypal would contact the seller and we'd use Paypal messaging system for communication since the receipt only contained a non working "no-reply" email address.
Paypal forwarded my email to the seller, the CodeCanyon author, and the jerk deleted my CodeCanyon account access! AGAIN, this is so against Paypal's terms of conduct for vendors that use Paypal as an ecommerce provider. This is also illegal in the state of California for a business to take punitive action against a customer who is requesting help for a non-working product he was sold.
But here's where it gets really messed up and why I opened this second ticket as a complaint against Paypal itself. After I realized what this jerk Wordpress plugin author from CodeCanyon.net did to my account, I immediately elevated the ticket to a refund request and dispute against CodeCanyon.net and Envato. After waiting nearly 2 weeks, I got this response today from Paypal:
"We have concluded our investigation into this case. Unfortunately, at this time we are unable to decide this claim in your favor.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: Envato Pty Ltd
Seller's Email: [email protected]
Seller's Transaction ID: 9R739755DR0698130
Transaction Date: Dec 29, 2012
Transaction Amount: -$30.00 USD
Your Transaction ID: 2C0014448Y920873B
Case Number: PP-002-138-300-432"
--------------------------------------------
What's to decide! The actions taken by CodeCanyon are against Paypal's stated policies for conduct of vendors! Further, the actions taken by CodeCanyon / Envato are illegal according to laws set and enforced by the FTC and the California Attorney General's Office.
There is nothing to investigate. If a defective software product is sold and the seller can not fix the problem, then a refund must be issued. Case closed. That's the law.
I can't believe that Paypal would do this and I'm outraged about this. I did a search of Envato on RipOffReport and have found a huge amount of fraud complaints against them.
Then wordpress plugin did not work with my wordpress theme.
Paypal actually sent me a receipt that is suppose to contain a customer service contact or email if there is problems with the order. Instead the receipt had no-reply email address.
When I went to CodeCanyon.net to get help for the non-working wordpress plugin, I found no customer service and a website where the author says, "Support is not required with Envato products, but I do usually provide it, for free, so please be patient". Support is not required? Again,
this is in violation of Paypal's terms of service to provide support for a defective or non-working product. CodeCanyon deleted my web access to their site upon opening this Resolution Center ticket with Paypal which again, is against Paypal's terms of service.
I posted on the author's plugin section that the plugin does not work with my Wordpress theme and to either provide a solution or give me a refund. I opened up a ticket in Paypal also so that Paypal would contact the seller and we'd use Paypal messaging system for communication since the receipt only contained a non working "no-reply" email address.
Paypal forwarded my email to the seller, the CodeCanyon author, and the jerk deleted my CodeCanyon account access! AGAIN, this is so against Paypal's terms of conduct for vendors that use Paypal as an ecommerce provider. This is also illegal in the state of California for a business to take punitive action against a customer who is requesting help for a non-working product he was sold.
But here's where it gets really messed up and why I opened this second ticket as a complaint against Paypal itself. After I realized what this jerk Wordpress plugin author from CodeCanyon.net did to my account, I immediately elevated the ticket to a refund request and dispute against CodeCanyon.net and Envato. After waiting nearly 2 weeks, I got this response today from Paypal:
"We have concluded our investigation into this case. Unfortunately, at this time we are unable to decide this claim in your favor.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: Envato Pty Ltd
Seller's Email: [email protected]
Seller's Transaction ID: 9R739755DR0698130
Transaction Date: Dec 29, 2012
Transaction Amount: -$30.00 USD
Your Transaction ID: 2C0014448Y920873B
Case Number: PP-002-138-300-432"
--------------------------------------------
What's to decide! The actions taken by CodeCanyon are against Paypal's stated policies for conduct of vendors! Further, the actions taken by CodeCanyon / Envato are illegal according to laws set and enforced by the FTC and the California Attorney General's Office.
There is nothing to investigate. If a defective software product is sold and the seller can not fix the problem, then a refund must be issued. Case closed. That's the law.
I can't believe that Paypal would do this and I'm outraged about this. I did a search of Envato on RipOffReport and have found a huge amount of fraud complaints against them.
2 Updates & Rebuttals
LanceJ
Clovis,California,
United States of America
Paypal Responds
#2Author of original report
Sat, January 19, 2013
PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods that can be shipped. We are unable to grant you a refund because your payment was for one of the following items:
Intangible items, including Digital Goods
Services
Real estate, including residential property
Businesses
Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
Deposits made for vehicles or other items
Custom made items
Travel tickets, including airline flight tickets
Items prohibited by the PayPal Acceptable Use Policy
Items which you collect in person, or arrange to be collected on your behalf
Items that violate eBay?s Prohibited or Restricted Items Policy
Industrial machinery used in manufacturing
Items equivalent to cash, including prepaid or gift cards
PayPal Direct Payments
Virtual Terminal Payments
Personal Payments
However, you can still file a report online through the Internet Crime Complaint Center, or IC3.
The IC3 was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints.
The IC3 accepts online Internet crime complaints from either the actual victim or from a third party to the complainant. They will process your complaint if they receive accurate and complete information from you.
When filing a complaint, provide the following information:
Your name
Your mailing address
Your telephone number
The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you.
Specific details on how, why, and when you believe you were defrauded. Any other relevant information you believe is necessary to support your complaint.
You can file a complaint with the IC3 at www.ic3.gov.
To learn more about PayPal's Buyer Protection Policy, go to www.paypal.com and click "Security and Protection" at the top of the page.
Please let us know if you require any further assistance
Sincerely,
Marina
Protection Services Department
PayPal, an eBay Company
LanceJ
Clovis,California,
United States of America
Paypal Responds
#3Author of original report
Thu, January 17, 2013
Thank you for contacting PayPal.
Because the purchased item is virtual, or intangible, the payment is not
eligible for the dispute resolution process.
PayPal Purchase Protection only applies to tangible, physical goods that
can be shipped. Payments for intangible items, services, licenses, or
other digital content are not eligible for dispute resolution. This also
applies to prohibited items as outlined in the PayPal Acceptable Use
policy (URL: https://cms.paypal.com/us/cgi-bin/?&cmd=_render-content&content_ID=ua/AcceptableUse_full&locale.x=en_US).
While we haven?t taken action at this time, we do keep track of
complaints, and have noted your dissatisfaction in this particular
seller?s account. Rest assured, sellers who consistently receive
complaints are investigated.
To learn more about the types of payments that are eligible for dispute
resolution under the PayPal Purchase Protection, click the "Legal
Agreements" link at the bottom of any PayPal webpage.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
Cheryl
Protection Services Department
PayPal, an eBay Company
