AmyH
Pequea,#2Author of original report
Sat, February 12, 2011
Received another phone call from Chad today, said they did a manual ID verification on me and card could be fully activated now, and I still have the entire $100.00 on the card.
I must say that they do respond to most complaints I see on ripoffreport.com and once I posted here they kept in contact with me, were polite and the issue was resolved eventually. Thanks!
AmyH
Pequea,#3Author of original report
Thu, February 10, 2011
I just received a phone call from Chad at Black Hawk stating that I must have accidently ordered a second card in my name and now need to verify my identification as well. No, I did not order a second card, after 3 days of you not being able to verify my husbands identification and activate my card I tried to register it in my name. So we are both unverifiable and let me guess you will not receive my fax either, I quit .
AmyH
Pequea,#4Author of original report
Thu, February 10, 2011
Date: Wednesday, February 9, 2011, 6:25 PM
Dear PayPower Cardholder,
Welcome to the PayPower Visa Card program!
Your personalized PayPower card should arrive in the mail within 7-10
business days. Be sure to activate the card when you receive it.
PayPower
puts you in control by giving you the freedom to do more with your
money. So get ready to use all the great benefits of your PayPower card
account.
--I received this email after sending them my card info and 2 forms of ID and 2 bills with name and address on them. I assume if they are sending me a personalized card that my ID is finally verified but I'm not sure. I will use the money on the card as quick as possible and cut this card in two and throw it away. Had to go through way too much for a prepaid card, I just wanted to pay a bill quickly and now have accrued late fees on my bill, the activation fee from PayPower card, the 4 hours of my time and enough frustration to last me all week. I will keep you posted on whether my personalized card arrives and how much of my $100.00 is still actually on the card.
Blackhawk Network
Pleasanton,#5UPDATE Employee
Wed, February 09, 2011
Hi Amy,
We apologize for any inconvenience you have experienced. Please send your contact information along with your card information to [email protected] so that we may assist you.
Thank you,
Public Relations for PayPower