Elliott
Abergavenny,#2Consumer Suggestion
Thu, October 27, 2005
I have tried this program myself in the past and found it to be completely fraudulent in its claims (amongst many of the others that popup or are sent as messages via email). I had just installed Windows on my computer, had installed the virus killer I use and checked it was functioning properly, then installed several Malware/Spyware scanners to check that after updating Windows via MSUpdate it was all fine when this email came in about this program. So, I did a system restore and thought I'd try it out, seeing that many of the friend I have with computers always ask me about programs like this, although I knew it was likely to be too good to be true. As I found out - it reported errors that were non existant, had made many 'intimate' installations of spyware/malware itself or changed my Internet settings. I would either hazard a guess that this program searched your computer and found the card details or it may well be something to do with that other purchase. Was the site the same, or any other thing you noticed the same (i.e. same addresses, same contact details, etc, or even if they came in the same email). My advice to you and other prospective users of this software is do yourself the favour of only buying software that has been reviewed as 'good' in a magazine or by reputable website review company such as Toms Hardware or such. Always check before you download anything, because the web surely contains someone's view on the product, and particularly if its fraudulent. If this product is installed, remove it as best you can (see if there are guides to removing it safely on the web), and then run a reputable malware scanner such as X-Cleaner, an up-to-date virus checker and even Winpatrol to check for damages. There are some great online virus checkers, try Panda's online version if you need one and don't want to pay (also recommend Antivir for home users who want free virus checker). If possible, move any data you may have on the computer to a backup and get a reputable local technician recommended by friends/family to format the computer so you start fresh again, therefore removing any possibility of them gaining your details. Similarly, if you didn't pay for it don't pay for it, get onto your cc company and dispute the payment, or at the very least ask what the payment is attached to, there will be some information about the business, its address etc that they keep by law so you can check where it came from. Hope that helps.