- Report: #1215047
Complaint Review: PC Experts 24/7 -
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Author Confirmed
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PC Experts 24/7
USA
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PC Experts 24/7 Represented a lifetime support program for $499.00.
After I purchased a new laptop, I was loading software when I discovered a malware issue. A phone number was provided for download support. I called the number (855-602-7992) and talked with Alex who said he could fix my network problems before they spread to my other computers. Alex in the meantime, asked me to go to support.me so he could fix the problem. After giving him access to my PC, he advised me that I had a serious trojan infection that was the cause of my problems. My virus protection application did not support his claim. He claimed I needed a new security applcation to fix the issue and get "life time" protection for all my PC's. The price for this new application was $499.99. He loaded MalwareBytes and CClean and said this would be for all my computers. I have tried to contact Alex at the above numbers to get some more information about the company, but Alex is nowhere to be found.
I looked up PC Experts 247 online and found they had an extensive reputation,all bad, with many reports of their various rip-off's. I called my bank and cancelled the online transaction.
