- Report: #1376597
Complaint Review: PC Pitstop - Internet
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Author Confirmed
Why?
PC Pitstop
Internet, USA
Web:
pcpitstop.com
Categories:
Business Rating:
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PC Pitstop PC Matic Computer repair scam Internet
Was called by PC Pitstop about my anti-virus sending them information that someone was attempting to hack my system. Was told my PC is at risk, I have several computers so I asked which one, of course they don't know.
I decided to press a little farther to find out which computer and which anti-virus program sent them the message with the idea that I will discontinue using the software immediately. Again they wouldn't disclose where it came from.
At the end of the call I told him that I never provide the phone number on which he called to anyone. He just hung up on me after that.
Long story short, if they can't or won't provide basic information about what computer and/or what software be careful, they are phishing.
2 Updates & Rebuttals
Mike
Colorado,United States
PC Matic Rip Off
#2Author of original report
Wed, November 29, 2017
If what you say is true then your company should be looking to file a lawsuit against those posing as you. When I spoke to the representative on the phone I asked him several times what company he was representing so there was no mistake on my part.
PCMaticSupport
United StatesPC Pitstop/PC Matic does not call customers
#3UPDATE Employee
Wed, November 29, 2017
Hello,
I'm sorry to hear you were a victim of technical support scams. Please note, PC Pitstop, the company that makes PC Matic, does not call customers, nor do we solicit customers via telephone. In fact, we only offer support for our Consumer customers via email or online forums. This is so much of a problem that the FTC has put up a warning about it, here https://www.consumer.ftc.gov/articles/0346-tech-support-scams
