- Report: #638392
Complaint Review: PC Tools - Internet Internet
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Author Confirmed
Why?
PC Tools
Brookvale Plaza, East Park, Shann Internet, Internet, United States of America
Phone:
Web:
www.pctools.com
Categories:
Business Rating:
(0)
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PC Tools Spyware Doctor Lied About Refund , Internet
I requested a refund ($39.95) on a renewal for Spyware Doctor that was charged to my debit card (NOT credit card). I received an email stating that my refund was processed on July 27, 2010. Because I used a debit card, the refund should have hit my bank account within 1-2 days (per Bank of America). It has been 41 days later and still no refund. The only contact information I have is email, and every inquiry I make as to the status of the refund, the only response I get is that "the refund was processed on July 27, 2010" and I received an "email confirmation". When I requested a confirmation number or some evidence of the refund was charged back to my debit card, I got no response. This company was recommended in PC World and it now makes be question the reliability of PC World's recommendations.
