- Report: #1042798
Complaint Review: Peacemaker Gun Carts - Athens Illinois
-
Author Not Confirmed
Why?
Peacemaker Gun Carts
104 West Jackson Athens, 62613 Illinois, United States of America
Phone:
(217) 891-7681
Web:
peacemakerguncarts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Peacemaker Gun Carts [email protected] Rip-off; sends broken cart and says he'll pay for postage but never does Athens, Illinois
November 2012 my dad ordered a custom made Hickory wood gun cart. When it finally arrived the lid on the storage box was smashed in transport by the post office. My dad contacted Steve Selby and he said, "Oh no, not again. The post office always does this. Mail it back and I'll reimburse you for the postage." Now, you may wonder, as did I, why would Steve send this regular mail when he knows he has had problems in the past mailing these carts by the post office? By the way, I feel this is Steve's fault it arrived in the broken condition because he did not pack the cart with any kind of packing materials around it--what did he expect?
My dad mailed the box back to him which cost approx. $65.00 to mail it to Steve. Steve said he would reimburse my dad for the postage since it arrived broken. Steve did send the new box lid, however, when we tried to call to find out when he was mailing back the postage, we always got some kind of excuse and no money ever did arrive for the reimbursement and it is now April 2013.
Steve--you are NOT a man of your word and you lied to my dad. Shame on you!
My dad mailed the box back to him which cost approx. $65.00 to mail it to Steve. Steve said he would reimburse my dad for the postage since it arrived broken. Steve did send the new box lid, however, when we tried to call to find out when he was mailing back the postage, we always got some kind of excuse and no money ever did arrive for the reimbursement and it is now April 2013.
Steve--you are NOT a man of your word and you lied to my dad. Shame on you!
1 Updates & Rebuttals
Steve
Athens,Illinois,
Shipping Damage
#2REBUTTAL Owner of company
Thu, April 18, 2013
I have only had 2 of my gun carts damaged in shipping. I was contact by my customer and I was informed that the cart was damaged. I instructed them to return it to me and I would repair the damage. I repaired the damage at no charge to them and shipped back at my expense. The cart was damaged by the shipping company. I did not have to do the repairs or pay for the return shipping but I did. They are responsable for the shipping of the cart back for repair.
