- Report: #987069
Complaint Review: PENN FOSTER - SCRANTON Pennsylvania
Reported By:
JamesG -
BEAUMONT, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
PENN FOSTER
925 Oak Street SCRANTON, 18515 Pennsylvania, United States of America
Phone:
800-214-6230
Web:
http://www.pennfoster.edu
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PENN FOSTER Took my deposit, never sent course material and now I have a charge off on my credit, that they will not take off. SCRANTON, Pennsylvania
After making the first payment, I was promised course material by mail and access to the courses online. After making the deposit, I have received no correspondence, contact, mail, or email from Penn Foster. I attempted to contact them and received no return email or phone call.
Now, I have a $928.00 charge off on my credit from them, that they will not take off. I have asked for them to show any contact was made after the initial $10.00 deposit and again nothing. I need to have the charge off taken off of my credit or send me the course materials. There is a collections agency that is constantly harrassing me they use which is:
American Credit and Collections
Now, I have a $928.00 charge off on my credit from them, that they will not take off. I have asked for them to show any contact was made after the initial $10.00 deposit and again nothing. I need to have the charge off taken off of my credit or send me the course materials. There is a collections agency that is constantly harrassing me they use which is:
American Credit and Collections
2 Updates & Rebuttals
JamesG
BEAUMONT,Texas,
United States of America
Penn Foster Corrected their Mistake with the help of the BBB
#2Author of original report
Wed, January 09, 2013
After I published this story and filed a complaint with the Better Business Bureau in Washington DC, (their headquarters is in Scranton), I received an offer to settle with them for 25% of the balance. I explained in my response that I did not owe anything and because of their entry on my credit, I had to pay higher interest. They responded back and dimissed the balance and my credit report was corrected.
I have tried for two years for Penn Foster to look into this situation, it was the Better Business Bureau that actually helped
Penn Foster
Scranton,Pennsylvania,
United States of America
Please contact us directly to resolve the issue.
#3UPDATE Employee
Thu, December 27, 2012
We apologize for any confusion or negative treatment you have received from Penn Foster. We want to help resolve this issue for you as soon as possible. Please contact us directly via the Penn Foster Community: http://community.pennfoster.edu/welcome
