Complaint Review: Pennzoil 10 Minute Oil Change Center - Newmarket Ontario

I too experienced this exact same issue with this same location (April 19, 2011).  I had a test done just over a year previously when I purchased the vehicle coming off lease, and I figured that since the test was recent I would give Pennzoil a try.  What a mistake.  When I got there I enquired as to the expected wait time and was informed 25 minutes per vehicle, and since they had just pulled an SUV into the test area I planned for about an hour (I was next).  Imagine my surprise when my 2002 Echo is completed in just under half an hour rather than the expected hour or so (2 vehicles in that time), but then find out the vehicle failed ... you got it ... NO PPM (1801, the test 14 months ago had 0).  So I made an appointment with my dealer to retest and repair.  They looked at the report and their first reaction was "that guy didn't followup warmup procedure", so they redid the test before attempting any repairs and NO PPM came in at 0.

For the skeptics out there, the distance from my home to Pennzoil and my dealer is almost identical, and both cases I left in the morning from a cold start, so they both tested the vehicle with the same amount of cold driving.

As for the responder who pointed out the cost is only 1/2 for a retest, I beg to differ, it is 1/2 ONLY if the retest is at the SAME location.  If you go to a different location (such as for repairs) then the full amount applies for that first test at the new location.

First and formost the cost of an e-test is $36.75 if you fail and retest your car you pay half for the retest the government sets these prices and dont change store to store. Erwin the man that tested your car cant explain to you what to fix on your car for legal reasons say if you ask him and he says to replace your catalytic converter and you go and spend $300 replace it and then still doesent pass you will get all mad and blame him.

I worked for Pennzoil for about a year down here in Georgia and they wouldn't let me talk to the customers because I would never pressure sale them into unneeded services. I'd say, "want this?" Customer would ask, "Do i need this?" I'd shrug, "Matter of choice." Then the group leader took over and all of a sudden ever customer needed this and all of a sudden they needed that to the point customers started looking at him and saying that they just had it done the last time they were in for an oil change, why couldn't he tell the difference? Had he not done the flush of this and that the last time? His answer to us, "they all need it" no, he wanted the ten dollar commish for doing the extra work. I quit after a while, the stress of that guy ripping customers off, "It's a game to me." He would say, don't worry, his own stress got the better of him and he dropped dead about three months later, right there on the service floor,(i heard biz went on normal for the rest of the day after the ambulance took him away) If you ever make it to columbus, georgia tell Jim and his crew I hope they all die from their lies and taking advantage of little old ladies. Side note, I would have been the only hope that old b*****d would of had as he lay clutching this and that, I was certified in first-aid and cpr, i wonder how much i could have charged him for kick starting his b*****d heart? Oh, everyone else just ran into the office to tell the boss he was out there gasping. Know ye of little faith, what comes around goes around.