- Report: #1260020
Complaint Review: peoplefinders - Internet
Reported By:
Disgruntled customer -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
peoplefinders
Internet, USA
Phone:
(800) 718-8997
Web:
www.peoplefinders.com
Categories:
Business Rating:
(0)
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peoplefinders Offered a trial period which was cancelled in due time and charged 2 fees to my credit card!! Internet
On September 25, 2015 I went online to try and friend my childhood best friend. I ended up using 3 different search companies to try and find a current address, phone #, etc. Each of the companies had different terms, but all offered a trial period where you could search for someone and cancel by a certain time.
None of the 3 reporting agencies were able to find any valid information on my friend. I cancelled with Intelius and was charged $3.95 for the search. I cancelled with Spokeo and was charged $.95 and they reversed the monthly $22.95 charge that had been charged to my American Express card.
When I called PeopleFinders to ask why they had charged me two different fees even though I had email confirmation of my cancellation, they told me that one charge $19.95 was for my report and that $2.95 was for the 3 day trial. I went to their website to prove that I have read the agreement and told them that I was entitled to a refund based on this:
They acknowledged my email that said I had indeed cancelled within the time frame but said that they would refund nothing.
They told me that I was getting a "special" rate and all I can see is a "special" Ripoff!
