Thomas
Anderson,#2Consumer Suggestion
Wed, February 06, 2008
I talked to a woman (in customer service) and after I gave her my order number and confirmed who I was, I then asked if I had been signed up for any other services similar to the services for which you had been signed up. The answer was "No" because I had selected the "Basic" service.... One CAN opt for the "Club Intelius Membership" and get a 10% discount on all reports etc. that one orders, but I skipped this because the property report I had ordered was $16 and I did not think $1.60 was worth my spending the time to understand the "Club Intelius Membership" option. You may have selected the "Club Intelius Membership" option, and that might be why you were signed up for those extra services. I don't know, but I would suggest that everyone avoid the "Club Intelius Membership" option unless they have specific reasons to elect it. I will keep an eye on my statements to be sure I understand my situation correctly. Maybe I will simply avoid sites and products with "Terms & Conditions" (T&C) printed in ALL CAPS. There is NO reason that T&C cannot be printed properly. The Intelius "Site T&C" are neatly organised and printed in a format that is easy to read. Maybe you read these and concluded all was well.
Thomas
Anderson,#3Consumer Suggestion
Wed, February 06, 2008
I talked to a woman (in customer service) and after I gave her my order number and confirmed who I was, I then asked if I had been signed up for any other services similar to the services for which you had been signed up. The answer was "No" because I had selected the "Basic" service.... One CAN opt for the "Club Intelius Membership" and get a 10% discount on all reports etc. that one orders, but I skipped this because the property report I had ordered was $16 and I did not think $1.60 was worth my spending the time to understand the "Club Intelius Membership" option. You may have selected the "Club Intelius Membership" option, and that might be why you were signed up for those extra services. I don't know, but I would suggest that everyone avoid the "Club Intelius Membership" option unless they have specific reasons to elect it. I will keep an eye on my statements to be sure I understand my situation correctly. Maybe I will simply avoid sites and products with "Terms & Conditions" (T&C) printed in ALL CAPS. There is NO reason that T&C cannot be printed properly. The Intelius "Site T&C" are neatly organised and printed in a format that is easy to read. Maybe you read these and concluded all was well.
Thomas
Anderson,#4Consumer Suggestion
Wed, February 06, 2008
I talked to a woman (in customer service) and after I gave her my order number and confirmed who I was, I then asked if I had been signed up for any other services similar to the services for which you had been signed up. The answer was "No" because I had selected the "Basic" service.... One CAN opt for the "Club Intelius Membership" and get a 10% discount on all reports etc. that one orders, but I skipped this because the property report I had ordered was $16 and I did not think $1.60 was worth my spending the time to understand the "Club Intelius Membership" option. You may have selected the "Club Intelius Membership" option, and that might be why you were signed up for those extra services. I don't know, but I would suggest that everyone avoid the "Club Intelius Membership" option unless they have specific reasons to elect it. I will keep an eye on my statements to be sure I understand my situation correctly. Maybe I will simply avoid sites and products with "Terms & Conditions" (T&C) printed in ALL CAPS. There is NO reason that T&C cannot be printed properly. The Intelius "Site T&C" are neatly organised and printed in a format that is easy to read. Maybe you read these and concluded all was well.
Thomas
Anderson,#5Consumer Comment
Wed, February 06, 2008
I did plow down thru their terms of service, which were mind-nunmbingly hard to read. It sounds like the FAQ represents the Large Print which "gives" and the ToC provides the small print which springs the traps on you. I used these people for a property report mid Jan 08. I was a bit underwhelmed. I will follow up tomorrow and I will also call my CC people. I have the "Basic" membership status but I won't be surprised that I have the same issues as you.
Thomas
Anderson,#6Consumer Comment
Wed, February 06, 2008
I did plow down thru their terms of service, which were mind-nunmbingly hard to read. It sounds like the FAQ represents the Large Print which "gives" and the ToC provides the small print which springs the traps on you. I used these people for a property report mid Jan 08. I was a bit underwhelmed. I will follow up tomorrow and I will also call my CC people. I have the "Basic" membership status but I won't be surprised that I have the same issues as you.
Thomas
Anderson,#7Consumer Comment
Wed, February 06, 2008
I did plow down thru their terms of service, which were mind-nunmbingly hard to read. It sounds like the FAQ represents the Large Print which "gives" and the ToC provides the small print which springs the traps on you. I used these people for a property report mid Jan 08. I was a bit underwhelmed. I will follow up tomorrow and I will also call my CC people. I have the "Basic" membership status but I won't be surprised that I have the same issues as you.
Thomas
Anderson,#8Consumer Comment
Wed, February 06, 2008
I did plow down thru their terms of service, which were mind-nunmbingly hard to read. It sounds like the FAQ represents the Large Print which "gives" and the ToC provides the small print which springs the traps on you. I used these people for a property report mid Jan 08. I was a bit underwhelmed. I will follow up tomorrow and I will also call my CC people. I have the "Basic" membership status but I won't be surprised that I have the same issues as you.