Complaint Review: Peoples First Financial - San Diego California

Please contact Peoples First Financial directly so that we can investigate your case and determine what happened. We apologize for this situation and will work to research your case to determine what lead to this level of dissatisfaction.

Let us all notice the cookie cutter responses by People First Financial. "Customer not found in database" ??? Why would someone file a complaint for no reason. I too have filed a complaint against this company for making false claims. Just like the rest.. was promised a 6% max rate after the mod. Now over 100 days later and with foreclosure around the corner I demand a refund and they state they got it done at 7.9%??? Where's the paperwork to back it up??? My lender has had no contact with PFF. They are scamers preying on those people who are in over their head. ME!! I do believe it's time for a class action lawsuit.

Client, "Al jayez/John - San Diego" (does not exist in our database), may(or may not) have contracted our company for Research and Analysis of existing terms on a home mortgage. After completing a pre-qualifying screening, said Client would have had to agree to move forward with our services. A contract would have had to be signed stating specifically the terms and agreement between Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund. With this being a name that cannot be verified, the case cannot be commented on regarding specifics of results or terms reached. There are many variables that would positively or negatively affect this process and I would advise these people (if this was truly a client) to contact us directly to review their case. This could very easily be a disgruntled ex-employee, a direct competitor of our company (99% of the time, this is the case) or a client that failed to provide accurate and timely information and they appear to feel that not only did they get coherced into their existing financial situation, but Peoples First Financial is to blame for this decision as well - "I recieved several calls from peoples first financial claiming they could help fix my home mortgage at a 5% interest rate for the life of the loan. SO decided to go through with them. The fees they claimed were $1,995 but there was a money back guarantee if i could not get a workout. They pressured me to get a down payment of $500 after i told them the fees were too much." No guarantee is given of rate and term as we are not the Mortgage Holder for any client and we cannot do a Loan Modification - that is up to the Mortgage Holder/Bank to do. Peoples First Financial can simply structure a plan for clients that have been placed in predicaments due to financial obligations beyond clients means or income due to hardship or poor management of finances. While this appears to a difficult situation for these clients - there truly are solutions and ways to improve upon this situation with diligence and discipline. The representative mentioned earlier, Josh Johnson, has been is an excellent agent and works hard to make sure potential clients are truly in a position to improve their overall situation. The other representative, Maren Overstreet is no longer with Peoples First Financial and we cannot comment on the reason or situation. If the person/people writing this complaint truly wants to have their case reviewed again for more favorable results - we welcome the contact and will work diligently to provide excellent service to rectify the situation and restore their faith in Peoples First Financial. Thank you for your time and we look forward to a response from the author of this post.

Client, "Al jayez/John - San Diego" (does not exist in our database), may(or may not) have contracted our company for Research and Analysis of existing terms on a home mortgage. After completing a pre-qualifying screening, said Client would have had to agree to move forward with our services. A contract would have had to be signed stating specifically the terms and agreement between Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund. With this being a name that cannot be verified, the case cannot be commented on regarding specifics of results or terms reached. There are many variables that would positively or negatively affect this process and I would advise these people (if this was truly a client) to contact us directly to review their case. This could very easily be a disgruntled ex-employee, a direct competitor of our company (99% of the time, this is the case) or a client that failed to provide accurate and timely information and they appear to feel that not only did they get coherced into their existing financial situation, but Peoples First Financial is to blame for this decision as well - "I recieved several calls from peoples first financial claiming they could help fix my home mortgage at a 5% interest rate for the life of the loan. SO decided to go through with them. The fees they claimed were $1,995 but there was a money back guarantee if i could not get a workout. They pressured me to get a down payment of $500 after i told them the fees were too much." No guarantee is given of rate and term as we are not the Mortgage Holder for any client and we cannot do a Loan Modification - that is up to the Mortgage Holder/Bank to do. Peoples First Financial can simply structure a plan for clients that have been placed in predicaments due to financial obligations beyond clients means or income due to hardship or poor management of finances. While this appears to a difficult situation for these clients - there truly are solutions and ways to improve upon this situation with diligence and discipline. The representative mentioned earlier, Josh Johnson, has been is an excellent agent and works hard to make sure potential clients are truly in a position to improve their overall situation. The other representative, Maren Overstreet is no longer with Peoples First Financial and we cannot comment on the reason or situation. If the person/people writing this complaint truly wants to have their case reviewed again for more favorable results - we welcome the contact and will work diligently to provide excellent service to rectify the situation and restore their faith in Peoples First Financial. Thank you for your time and we look forward to a response from the author of this post.

Client, "Al jayez/John - San Diego" (does not exist in our database), may(or may not) have contracted our company for Research and Analysis of existing terms on a home mortgage. After completing a pre-qualifying screening, said Client would have had to agree to move forward with our services. A contract would have had to be signed stating specifically the terms and agreement between Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund. With this being a name that cannot be verified, the case cannot be commented on regarding specifics of results or terms reached. There are many variables that would positively or negatively affect this process and I would advise these people (if this was truly a client) to contact us directly to review their case. This could very easily be a disgruntled ex-employee, a direct competitor of our company (99% of the time, this is the case) or a client that failed to provide accurate and timely information and they appear to feel that not only did they get coherced into their existing financial situation, but Peoples First Financial is to blame for this decision as well - "I recieved several calls from peoples first financial claiming they could help fix my home mortgage at a 5% interest rate for the life of the loan. SO decided to go through with them. The fees they claimed were $1,995 but there was a money back guarantee if i could not get a workout. They pressured me to get a down payment of $500 after i told them the fees were too much." No guarantee is given of rate and term as we are not the Mortgage Holder for any client and we cannot do a Loan Modification - that is up to the Mortgage Holder/Bank to do. Peoples First Financial can simply structure a plan for clients that have been placed in predicaments due to financial obligations beyond clients means or income due to hardship or poor management of finances. While this appears to a difficult situation for these clients - there truly are solutions and ways to improve upon this situation with diligence and discipline. The representative mentioned earlier, Josh Johnson, has been is an excellent agent and works hard to make sure potential clients are truly in a position to improve their overall situation. The other representative, Maren Overstreet is no longer with Peoples First Financial and we cannot comment on the reason or situation. If the person/people writing this complaint truly wants to have their case reviewed again for more favorable results - we welcome the contact and will work diligently to provide excellent service to rectify the situation and restore their faith in Peoples First Financial. Thank you for your time and we look forward to a response from the author of this post.

Client, "Al jayez/John - San Diego" (does not exist in our database), may(or may not) have contracted our company for Research and Analysis of existing terms on a home mortgage. After completing a pre-qualifying screening, said Client would have had to agree to move forward with our services. A contract would have had to be signed stating specifically the terms and agreement between Client and Peoples First Financial. Any breach of contract would null and void the terms and would disallow a refund. With this being a name that cannot be verified, the case cannot be commented on regarding specifics of results or terms reached. There are many variables that would positively or negatively affect this process and I would advise these people (if this was truly a client) to contact us directly to review their case. This could very easily be a disgruntled ex-employee, a direct competitor of our company (99% of the time, this is the case) or a client that failed to provide accurate and timely information and they appear to feel that not only did they get coherced into their existing financial situation, but Peoples First Financial is to blame for this decision as well - "I recieved several calls from peoples first financial claiming they could help fix my home mortgage at a 5% interest rate for the life of the loan. SO decided to go through with them. The fees they claimed were $1,995 but there was a money back guarantee if i could not get a workout. They pressured me to get a down payment of $500 after i told them the fees were too much." No guarantee is given of rate and term as we are not the Mortgage Holder for any client and we cannot do a Loan Modification - that is up to the Mortgage Holder/Bank to do. Peoples First Financial can simply structure a plan for clients that have been placed in predicaments due to financial obligations beyond clients means or income due to hardship or poor management of finances. While this appears to a difficult situation for these clients - there truly are solutions and ways to improve upon this situation with diligence and discipline. The representative mentioned earlier, Josh Johnson, has been is an excellent agent and works hard to make sure potential clients are truly in a position to improve their overall situation. The other representative, Maren Overstreet is no longer with Peoples First Financial and we cannot comment on the reason or situation. If the person/people writing this complaint truly wants to have their case reviewed again for more favorable results - we welcome the contact and will work diligently to provide excellent service to rectify the situation and restore their faith in Peoples First Financial. Thank you for your time and we look forward to a response from the author of this post.

Let me preface this comment by saying that I have been in the Residential Mortgage industry (specifically Home Retention) for 8 years, so I know my share of CORRECT information. I do NOT work for this firm, but I investigated it because a friend of mine was looking into using their services and she has no experience in the area. After researching them AND seeing the results my best friend got i can say I know who they are, what they do, and the results they get. With that plus my knowledge of the industry I'd like to add my two sense about the erroneous or simply uninformed consumer comment made here. First of all, when you contact ANY company about doing a loan modification if you don't put down the full program cost it has to be financed out. Think about it - if you go to a department store and buy something on a credit card and take it home, you haven't REALLY paid for it completely. You've paid for a portion of it and your credit card company is coming up with the extra cash to give to the departent store until you fully pay off that bill - and your credit card company charges you interest. Why would it be ANY different with a finance firm? If they are going to do services for you before you've paid them there will be a finance fee. They told me and my friend from the beginning that it'd be $2995. Second, after being in the industry i can tell you without a doubt that a loan modification simply takes a long time. They usually take about 60-90 days in a SMOOTHLY running market. And If you haven't noticed... OUR ECONOMY IS BURNING ALIVE! I don't know who told you 30 days, because BOTH of the salespeople my friend and I talked to said it would take at least 90 days, as our economy was still declining (this was back in June '08 when we started with them). I feel bad if you were misinformed or misunderstood. But in reality if it normally takes 60-90 days and then in the course of 6 months there are LITERALLY MILLIONS of homeowners going into foreclosure because of an economic disaster (out of everyone's control) then it only makes sense that the process is going to take LONGER - duh. Timewise, the first 60 days of the process is all "redtape", behind the scenes work on the firm's part. They have to put together a full financial picture for your lender, come up with the best options for you based on your situation that they want to use as negotiation options, and get authorization sent to and accepted by your lender. Again, because ALL lenders are either CLOSING DOWN or overwhelmed by foreclosures I can imagine it's just tough to get YOUR lender to respond to them. I can also only imagine the shortgage of mitigators that lenders are trying to deal with. By the time your lender assigns a mitigator to work with Peoples First it ALSO only makes sense that since 2 months has passed your bank is going to want to see your more recent financial statements. They're tired of the "stated income" that got most of these people in this situation - they allowed their income to be FALSIFIED. So be cooperative and give them your new statements. The process for my friend took 109 days (3 1/2 months) but she was patient, followed their instructions and got a 5.40% fixed interest rate!!! Not a 5.0% but she's still saving $362/month AND they put her 4 missed mortgage payments on the back of the loan to bring her current. If she had tried to do this on her own she'd probably be homeless right now. I'm NOT saying that everyone will get a 5% because it's totally up to your lender, but Peoples First sounds like they know what they're doing. Hope this explains the background to the process a little bit better and I hope that you just got an inexperienced salesperson, because the company is great! :D