Steve
Bradenton,#2Consumer Suggestion
Tue, June 26, 2007
If you were told that Pep Boys does not do collant flushes on Jags, why do you have a reciept showing they charged you for it? You need to notify your local consumer protection division of the AG's office. That is outright fraud. As far as the wheel cover goes, I have a problem with an expensive car having hub caps! Spend about $150 per wheel and get some decent custom wheels on that performance car. FYI..When you pay a mechanic, you are supposed to get the most recent copy of all workorders with all of the most recent annotations and remarks. That is standard practice. You should always fully inspect your car when you drop it off and also when you pick it up. When I used to drive nice cars, I ALWAYS made the service advisor do a walk around with me when I dropped off my car. This puts them on notice not to screw anything up. File a small claims case against them and they will pay up before it ever goes to court. You just have to let them know you are serious.
Jethro
Palm Springs,#3Consumer Suggestion
Sun, June 24, 2007
If you didn't pay cash, stop payment and let them try to sue you. If you are litigious, you can easily beat them. Pep Boys used to be a good, reputable company, but now they all try to do as little work as possible to generate the most profit. Most of their employees have no formal mechanic training and have no clue what they are doing. The manager totally wrote in that comment about the wheel cover being missing. Like the other guy said, I wouldn't bring my Ford in for service to Pep Boys, much less a Jag.
Thomas
Anderson,#4Consumer Comment
Sun, June 24, 2007
I would LOVE to hear why! If you are going to drive a Jaguar Vanden Plas, then take it to a Jag dealer or a repair shop that specalizes in such cars and is also highly recommended. I remember a story 40 years ago about a chap who drove a 6 cyl Porsche ('Carrara'). He took it to a shop that supposedly put the wrong spark plugs in it and later while crusing on the freeway bad expensive things happened to his motor. I remember a saying: If you want to play, be able to pay. The reality is that either you will pay for excellent maintenance or you will pay even more for shoddy maintenance. Its your choice.