Jeff
Leander,#2UPDATE Employee
Thu, February 28, 2002
Honestly there could be many things that can raise your labor with changeing an altenator. One problem could be that there are interferances and this will cause an extra labor charge. Its not just a one store deal but every auto service is going to charge interferance unless their small time. The interferance should appear on your invoice! I suggest that you look at your invoice it shows what pepboys charged you in labor because it will be there. Also what i want to clairfy is that when you picked the vehicle up you had to sign the invoice. Now im not sure how everybody does it but id look at what im signing and if it is wrong for some reason bring this up to the service manager not the store manager; im gladly sure he would tell you what the extra labor was and why. I do believe that they should have called you to tell you about the extra service charge and im sorry you had a bad experiance with pepboys.