- Report: #439527
Complaint Review: Pep Boys - San Antonio Texas
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Pep Boys
7680 Bandera Rd San Antonio, 78250 Texas, U.S.A.
Phone:
210-6801675
Web:
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Pep Boys Taking Advantage of a Woman because they think they can San Antonio Texas
I recieved a call from a good friend that lives in San Antonio about an estimate that seemed a little out there. I own a repair shop in New Braunfels so I asked her to fax me the estimate that she recieved from this Pep Boys. It's funny how they can lie and add additional things that do not need to be done to the customer and make them feel as if they have to be done. Our shop uses Mitchel1 to estimate how many hours it takes to repair something. She needed an intake manifold on a 2004 Mercury Grand Marquis and it only calls for 4.8 hours. So I called and asked what the going labor is per hour there.($94.00) which is more than just taking your car to the dealership. Not only that they estimated her labor to be 647.00. That does not add up at all to 4.8 hours at 94.00 per hour. I called and asked them why and they fed this BS that that includes the thermostat and they have to do a coolant flush and put some kind of Dye in the OIL????? First off the labor guide is there to include all nessary items that must be replaced when changing the intake manifold. The kit comes with gaskets and a thermostat. The icing that blows me away is BUYER BEWARE they only warranty parts and labor for 3 months. They want you to pay 70.00 to warranty the work tou just paid almost 100.00 per hour for to warranty 1 year. Pep Boys is a parts store right? Well when you get your car repaired there this little thing called mark up happens, it does with every shop but they are a parts store. They quoted her 404.00 for the intake manifold and 80.00 for intake gaskets. Funny thing is you as a consumer can go to Ford and buy that same part for 323.00 retail. I called another Pep Boys and found out they had the part in stock at the San Pedro location for 260.00. So watch out they mark the prices of the parts 50% when you get your car serviced there. A Fuel Filter that takes 5 minutes to do on her car they charge 80.00. The fuel filter costs 5.00 and I am a woman and it takes 5 minutes to replace it so can they explain how they can advertise that they have the lowest prices. Call them you will laugh because they answer the phones saying they have the lowest prices.
Emily c
New Braunfels, Texas
U.S.A.
Emily c
New Braunfels, Texas
U.S.A.
4 Updates & Rebuttals
Mechanicgtr
Mechanicsburg,Pennsylvania,
U.S.A.
Thanx You, Emily!!!
#2UPDATE EX-employee responds
Wed, April 15, 2009
You are absolutely right about everything, Emily. That's one of the reasons I left this horrid company (are you hiring?). Their labor rate is, indeed, 94-95.00 per hour and they use Mitchell guide when it suits them. They do add on ALOT fo uneccessary stuff to drive sales, and what's more? They mark up the price of their OWN PARTS to service customers. Try this. Call parts and ask for the price of an alternator for, oh, a 1993 Civic. Record that price. Wait 10 mins and call back, this time to service and see how much parts and install are for the same car. Ask them the price of the alternator and it will be higher than you were just quoted. Ask them why and they WILL feed you a line of BS, because this is a highly embarrassing topic for the company, marking up their own parts to service customers. Eventually, they will say that they'll "do you a favor" and give it to you for the lower price. Another one to watch out for is the Shop fees. Now, pretty much every shop charges these as a way to control overhead and miniscule costs like caliper grease or brake cleaner. Usually, it's a reasonable charge. Pepboys, however, could be as high as $35 per order! Now this is supposed to take care of small supplies used in the maintenance of you car, but what alot of stores do is to actually sneak those cans of brake cleaner or grease (or whatever) in there as a means of charging you the shop fee AND the item as well. SCRUTINIZE you work order before you pay. Tell them that since they charged you per can of brake cleaner, grease, whatever, then they can take the shop supllies fee off there completely. That and you want the unused portion, you know, since you are paying for it. Pepboys has the highest labor rates, the worst warranties, ridiculous shop fees, terrible customer service, ultra low share value, terrible pay and a parts line that cannot carry it's own weight for durability or availability, but hey, at least they sell scooters and radio controlled cars! In a nutshell: AVOID THIS COMPANY! Thanks again for your report, Emily.
Mechanicgtr
Mechanicsburg,Pennsylvania,
U.S.A.
Thanx You, Emily!!!
#3UPDATE EX-employee responds
Wed, April 15, 2009
You are absolutely right about everything, Emily. That's one of the reasons I left this horrid company (are you hiring?). Their labor rate is, indeed, 94-95.00 per hour and they use Mitchell guide when it suits them. They do add on ALOT fo uneccessary stuff to drive sales, and what's more? They mark up the price of their OWN PARTS to service customers. Try this. Call parts and ask for the price of an alternator for, oh, a 1993 Civic. Record that price. Wait 10 mins and call back, this time to service and see how much parts and install are for the same car. Ask them the price of the alternator and it will be higher than you were just quoted. Ask them why and they WILL feed you a line of BS, because this is a highly embarrassing topic for the company, marking up their own parts to service customers. Eventually, they will say that they'll "do you a favor" and give it to you for the lower price. Another one to watch out for is the Shop fees. Now, pretty much every shop charges these as a way to control overhead and miniscule costs like caliper grease or brake cleaner. Usually, it's a reasonable charge. Pepboys, however, could be as high as $35 per order! Now this is supposed to take care of small supplies used in the maintenance of you car, but what alot of stores do is to actually sneak those cans of brake cleaner or grease (or whatever) in there as a means of charging you the shop fee AND the item as well. SCRUTINIZE you work order before you pay. Tell them that since they charged you per can of brake cleaner, grease, whatever, then they can take the shop supllies fee off there completely. That and you want the unused portion, you know, since you are paying for it. Pepboys has the highest labor rates, the worst warranties, ridiculous shop fees, terrible customer service, ultra low share value, terrible pay and a parts line that cannot carry it's own weight for durability or availability, but hey, at least they sell scooters and radio controlled cars! In a nutshell: AVOID THIS COMPANY! Thanks again for your report, Emily.
Mechanicgtr
Mechanicsburg,Pennsylvania,
U.S.A.
Thanx You, Emily!!!
#4UPDATE EX-employee responds
Wed, April 15, 2009
You are absolutely right about everything, Emily. That's one of the reasons I left this horrid company (are you hiring?). Their labor rate is, indeed, 94-95.00 per hour and they use Mitchell guide when it suits them. They do add on ALOT fo uneccessary stuff to drive sales, and what's more? They mark up the price of their OWN PARTS to service customers. Try this. Call parts and ask for the price of an alternator for, oh, a 1993 Civic. Record that price. Wait 10 mins and call back, this time to service and see how much parts and install are for the same car. Ask them the price of the alternator and it will be higher than you were just quoted. Ask them why and they WILL feed you a line of BS, because this is a highly embarrassing topic for the company, marking up their own parts to service customers. Eventually, they will say that they'll "do you a favor" and give it to you for the lower price. Another one to watch out for is the Shop fees. Now, pretty much every shop charges these as a way to control overhead and miniscule costs like caliper grease or brake cleaner. Usually, it's a reasonable charge. Pepboys, however, could be as high as $35 per order! Now this is supposed to take care of small supplies used in the maintenance of you car, but what alot of stores do is to actually sneak those cans of brake cleaner or grease (or whatever) in there as a means of charging you the shop fee AND the item as well. SCRUTINIZE you work order before you pay. Tell them that since they charged you per can of brake cleaner, grease, whatever, then they can take the shop supllies fee off there completely. That and you want the unused portion, you know, since you are paying for it. Pepboys has the highest labor rates, the worst warranties, ridiculous shop fees, terrible customer service, ultra low share value, terrible pay and a parts line that cannot carry it's own weight for durability or availability, but hey, at least they sell scooters and radio controlled cars! In a nutshell: AVOID THIS COMPANY! Thanks again for your report, Emily.
Mechanicgtr
Mechanicsburg,Pennsylvania,
U.S.A.
Thanx You, Emily!!!
#5UPDATE EX-employee responds
Wed, April 15, 2009
You are absolutely right about everything, Emily. That's one of the reasons I left this horrid company (are you hiring?). Their labor rate is, indeed, 94-95.00 per hour and they use Mitchell guide when it suits them. They do add on ALOT fo uneccessary stuff to drive sales, and what's more? They mark up the price of their OWN PARTS to service customers. Try this. Call parts and ask for the price of an alternator for, oh, a 1993 Civic. Record that price. Wait 10 mins and call back, this time to service and see how much parts and install are for the same car. Ask them the price of the alternator and it will be higher than you were just quoted. Ask them why and they WILL feed you a line of BS, because this is a highly embarrassing topic for the company, marking up their own parts to service customers. Eventually, they will say that they'll "do you a favor" and give it to you for the lower price. Another one to watch out for is the Shop fees. Now, pretty much every shop charges these as a way to control overhead and miniscule costs like caliper grease or brake cleaner. Usually, it's a reasonable charge. Pepboys, however, could be as high as $35 per order! Now this is supposed to take care of small supplies used in the maintenance of you car, but what alot of stores do is to actually sneak those cans of brake cleaner or grease (or whatever) in there as a means of charging you the shop fee AND the item as well. SCRUTINIZE you work order before you pay. Tell them that since they charged you per can of brake cleaner, grease, whatever, then they can take the shop supllies fee off there completely. That and you want the unused portion, you know, since you are paying for it. Pepboys has the highest labor rates, the worst warranties, ridiculous shop fees, terrible customer service, ultra low share value, terrible pay and a parts line that cannot carry it's own weight for durability or availability, but hey, at least they sell scooters and radio controlled cars! In a nutshell: AVOID THIS COMPANY! Thanks again for your report, Emily.
