Complaint Review: Perfume Warehouse LTD - London Select State/Province

On July 18th I contacted Perfume Warehouse Ltd. through a site called Alibaba which is a Global Trading Site. Perfume Warehouse Ltd. profile on the site claims to be a Buying Office, Agent, Distributor/Wholesaler for the following products:  Perfume, Cosmetic, Skincare, Haircare, and Nailcare. The company claims to do US$1 Million - US$2.5 Million in annual sales, however you can obtain the real facts here on webCHeck.

When I contacted Perfume Warehouse Ltd. back in July I sent over a request to purchase 30 pieces of fragrance. At the time the person of contact was Kelvin Moore (Sales Manager) who sent me over a product list with prices.  I replied back and thank him for the information and asked couple questions:

1. Are the products original
   
   
   
   
2. Will your company drop ship
   
   
   
   
3. What are your shipping time frames
   
   
   
   
4. Payment methods 
   
   
   
   
5. Whats the best communication methods
   
   
   
   
6. Can I mix orders and MOQ (Minimum Order Quantity) 

I then received a reply back from Jerry Glen who claims to be the companies financial accountant according to his signature, however you can find out the list of there company's manager members here at WebCHeck.

So when Jerry Glen replied back to the above questions I found it quit interesting because you'll see later on in this compliant he goes against everything he states. Here is what he said.

We sell original products 100% Authentic Factory sealed.
We are very busy,so some times we don`t chat. i will let you know when i`m free to chat
We can ship mixed product up to 30pcs.

Our Trading Terms are as follows:

All complaints will be acknowledged within 7 working days, although we try
to acknowledge all complaints immediately. The customer be informed of
all progress.

We make shipment via Fed EX courier service and FEd EX deliver at your doorstep within 10-12days.

Note that immediately shipment is made,we give you tracking number from FEd
EX couier service for you to monitor your package till delivery.

Payment is via Bank TT and Western union depending on your order.

We always give our customer Guarantee to pay just 50% deposit before
shipment and pay the 50% balance after delivery satisfaction.

According to the Data Protection Act 1988 we do not supply any of your details to
a third party, unless you have given us permission to do so.

Attached is our Money Guarantee Certificate.

So I sent over a list of 30 pieces of fragrance to Jerry Glen at Perfume Warehouse Ltd. He replied back with the following information:

Total Item====30pieces
Total cost=====$606usd
20% discount===$121.20usd
Total cost after 20% discount deducted==$484.80usd
Shipping Cost $3 usd Per Piece.
30 pieces will cost $90 usd (Shipping)
Total cost including shipping FEE after 20% deduction===$574.80usd (351pounds)
50% part-payment=====$287.40usd (175pounds)
50% Balance after delivery=== $287.40usd (175pounds)

Western Union Payment Details:
Receivers Name: Jerry Glen
Address:4A oak road,Ealing Broadway
City:London
Zip code:SW19 1SB
Country:United Kingdom.

I then proceed to make payment arrangements here in the United States to dropship the products to my wife in Brazil, however the payment didn't go through via Western Union do to there 3rd party verification system. I notified Jerry Glen; if I could use one of his other payment methods mentioned above (wire). So Jerry Glen replied back with the following information:

You will have to send the fund to our financial controller`s bank account.
The account details will be forwarded to you soonest.

HERE IS THE BANK DETAILS FOR YOU TO MAKE THE DEPOSIT
Bank Name: MAYBANK
Account Name: KAMARIAH BINTI ZAKARIAH
Account Number: 114245175548
Address: 10, Ground Floor, Plaza Pekeliling, 2, Jalan Tun Razak, Kuala
Lumpur,Malaysia.
Swift code: MBBEMYKL

As soon as you make the transfer, scan and forward to us the payment slip for confirmation. Once our financial controller Kamariah Binti Zakariah confirms your payment,we proceed with shipment.
Kindly forward to us too your delivery address. I await your scanned payment slip.

So here's proof of payment: (remember 50% part payment $287.40 balance due after delivery)

After sending Jerry Glen at Perfume Warehouse Ltd. proof of payment above; he confirmed with me that the board had giving him permission to process the order and he would make shipping arragments via FedEx as mentioned aboved. This would turn into a nightmare; as this scam artist per paired to go against everything mentioned above.

I then received the following email from Jerry Glen at Perfume Warehouse Ltd. on August 10th (Keep in mind this is 1 day after confirming my payment above on Aug 9th)

Hello,

The item will be shipped out as soon as your payment is confirmed. (wait a minute I thought payment was already confirmed? liar.....) We can drop ship as the address you gave us. But when we took your package to Fed Ex this morning to book your package, the customs in my country advised that you have to pay 8 dollars each,this will cover both Tax and Customs so that your package will not be disturbed till delivery. (I'm thinking you told me $3 per pieces..now $8 dollars? Nothing changed! so when did FedEx start charging a Tax & Customs to NOT Disturbed a package? lol)  Note that when this fees is paid,customers tag and custom documents will be attached to your package,this will enable no customs to chargeany fee till delivery. I await your quick response,so that we can handle this now and when shipment is made,your package will not have any problem.

So I replied back:
Jerry it's a problem for me to pay any addional fees for a couple
reasons. These items are for my wife in Brazil so I will have to pay the
duty taxes when they arrive. The fee to send the money is high via WU
or wire transfer. You quoted me price for items and shipping and appears
that you made a mistake and want me to pay for it now. Your asking me
to pay an addional $240 US dollars? It's not worth it to me! If you
can't resovle then I would ask that you refund my money and I will find
another supplier!

Jerry Glen replies back saying this:
Hello,

Don`t take things too harsh.This is business and any thing that comes your way,you look for a way forward. I also feel for you but it will be unprofessional for me to proceed with shipment when i know the problem your package will encounter. We can resolve it...Just try to transfer the money now but i can give you the opportunity to select 10pcs of perfume of your choice just to compensate you for the mistake. I`m doing this because this is the first time you are buying from us and i don`t want any problem.That means i will be sending you 40pcs and you will pay for 30pcs,i`m giving you 10pcs for FREE.

So to make a long story short with this problem that arouses. I accept that fact the Jerry Glen at Perfume Warehouse  Ltd. made a mistake here and is willing to compensate me 10 additional pieces. So I make the payment for the shipping difference. Here is proof of payment for the $240.

But before making this payment I start to question Jerry Glen as to if Perfume Warehouse has ever sent items to Brazil before and a list of documents they require? So, he replied back:

This is our business and you can`t teach us. All relevant documents documents are coming along with the package. My company has stopped sending documents on the internet since some people used our documents for scam. Listen, i don`t have time to waste here, all the documents will be sent along. Do you know that you still have our 50% balance with you, that serves as a guarantee that we will deliver safely. Just go ahead now and send this money and let us proceed.

On August 18th I get an email from Jerry Glenn at Perfume Warehouse

Hello,
The logistics manager has notified me that your package has been taken to the shipping company now...i will send you the tracking number as soon as it is shipped today.

The the following day August 19th I get this email from Jerry Glen

Hello,
Here is the tracking number for the package..The logistics department
gave it to me yesterday with some reasons:

Fed Ex refuse to drop ship as planned and even demand for more money
but since we have agreed that you will not pay any money again,the
logistics department decided to ship your package through a reliable
shipping company that agree to drop ship as the address you gave us.

The shipping company Quick delivery logistics will deliver at the
doorstep and address the package accordingly as the address you gave
us.They will even deliver quickly.

HERE IS THE WEBSITE OF THE SHIPPING COMPANY: www.quickdeliverylogistics.net

So the package shipped out on August 19th.

The the following day August 20th I received this email from Jerry Glenn at Perfume Warehouse Ltd.

Hello,
It has been brought to my notice now that there is a mistake in your order. You ordered 30pcs and we gave you 10pcs FREE to make 40pcs but the store keeper mis packaged 90pcs for you...That means you have extra 50pcs that you have not paid for. Ohh! what a great error.. My company has decided that your package should be put on HOLD first till we find a solution to the problem.. We are so sorry for this error..

So I didn't hear nothing from Jerry Glen until August 24th and in his email he replies.

Hello,

Listen my friend, the board has been doing series of meetings concerning your order. The store keeper that made the mistake as been sacked.The board after their meeting finally concluded you should pay the duties (what duties it hasn't reached its final destination? keep in mind I already paid the shipping cost. The parcel has left UK into and out of Germany and now parcel hold in Montreal Canada, but Jerry Glen said in his August 20th email above "My company has decided that your package should be put on HOLD" due to mistake they made in sending 90pcs instead of 40psc. In this email he mentions I should pay for duties. He scamming here is what he is doing!) the shipping company ask you to pay and when the 90pcs of the fragrances was delivered,you should sell the 50pcs excess and deduct your money from it and send us the balance. Reasons been that the package cannot been reversed and all the 90pcs will be deliver to you. Remember that you still have a balance of 50% to balance us for the 30pcs you requested for initially. Kindly comply with this and lets move forward,so that your package will be delivered to you soonest. We are sorry for the inconveniences.

Then on August 25th I get this email from Jerry Glenn.

Hello,
Friend, i will advice you to comply very fast and make the transfer as the shipping company instructed you because we just receive a notification from the shipping company that in the next 24hrs,if you don`t make the transfer,your package will be impounded. That means a total loss.
I believe when you get the package,you will surely get your money back.

On August 20th I contact Quick Delivery Logistics to find out whats going on why they place hold on package and what fee they are speaking about. Here is what they said: (Keep in mind I am the co-sender on the package so they should release information to me)

Hello,
Thanks for your mail, Kindly note that you need to confirm and contact your sender for you to
make the payment for Tax Clearance and custom so goods will not be sized at the border of Mexico.

So now Quick Delivery Logistics is condoning to there scam. Think about it why would I contact the sender to make a Tax Clearance payment? Duty Taxes are paid at the final destination which is not Mexico. Why would I send a payment to the seller (what they are really trying to get me to do is pay  for the excess 50 pieces). So Quick Delivery Logistics is making false international shipping claims here.

So when I reply back to Quick Delivery Logistics email I mention to them just what I put in quotations above.

This is what Quick Delivery Logistics had to say:

Hello,
Thanks for your mail,
Kindly note that they re transit point before getting to Mexico, You can contact your sender and talk to them. Goods will be released once we confirm form your sender. (So they just clearly identified that this is not an issue with Tax Clearance at the broader of Mexico; by telling me they will confirm from sender and acknowledging that send place the hold in the first place. In fact the sender even quoted that in August 20th email above...read.) (Also the hold is in Montreal Canada not Mexico so why are they referring to clearance out of Mexico?)

Then on August 24th I get this email from Quick Delivery Logistics:

Hello,
We would like to inform you that the package will be impounded if payment of $890usd is not paid withing 24hrs. Once goods is impounded we don't have power over it anymore. Kindly confirm and ask for payment details so we can proceed to issue you details asap. Waiting to hear from you.

So I then contacted Canada Border Patrol to find out the real story. Why the package was place on hold! After speaking with a couple people I finally got through to Ashley who is a Border Patrol Agent in Montreal Canada. She said something doesn't sound right with your parcel we would never place a hold on package for duty tax or clearance if it NOT the final destination either would any country I am aware of and I would know cause I am a custom agent.

After getting this information I informed Jerry Glen at Perfume Warehouse Ltd. and this is what he had to say in his August 25th email:

what are HELL! You f*ked! what sort of rubbish is this...Someone lost his job because of your package and even the company is losing money at the moment... (you see him trying to put the blame & guilty on me as if its my fault for the lack of his company's ignorance and abide by international laws and agreements). Listen to me,just call your attorney now and we are ready for the case. Let me ask you a question,Do you remember you are still owing my company the balance of 50%? listen,you better pay the shipping company and get your package and let us proceed or you call your attorney and lets us meet in court. You are so heartless and you don`t even know anything about international business..i gave you 10pcs FREE,which company will do that? now there is a little problem and we have lost so much and you are asking for refund.. (of course who wouldn't?) You better pay the shipping company and get your package out of there or....... (wait a minute the shipping company said I better pay you; now its them?)

After going back and forth (over 60 email communications) with Jerry Glen at Perfume Warehouse Ldt. He mentioned that he would sort the parcel meaning pay the $860usd; if I could pay the 50% of balance they would release the hold. I told him that wasn't the original agreement and guarantee that you proposed to me at the start of this transaction. I am reluctant to pay anymore money; just because you say you guarantee me...what nothing at this point. I said the best I could do is pay a escrow agent the balance even though that wasn't part of the agreement  and they would pay you that money upon delivery. I was just looking for a solution. I had to protect myself at this point! He would not agree to an escrow agent probably cause he had every intention on scamming me some more.

I am willing to be contacted by the media, a consumer advocate, lawyer or government
authority to help further my cause or to help with an investigation against the business
or individual I am reporting. If any reader knows of any attorney that has a good insight on international business law that would have interest in taking on this case please contact me so we may discuss options for lawsuit. I plan on taking this socially viral on the internet, so it will get the up most attention to readers.
  
The best advice I could give anyone who has any intentions of doing any kind of business with Perfume Warehouse Ltd. Don't use them if you don't wanna get scammed!


They are many companies out there that are legit if you plan on using a Global Trading Platform site like Alibaba. Just make sure the company is not a FREE Member. (If you claim to produce over $1 million dollars in sales..why cant you pay a membership site?) You might want to use a Company that is a Gold Supplier, Escrow Agent, Audited Supplier, accept payments where it can be reverse like paypal....ect