Patrick
Mesa,#2Consumer Suggestion
Tue, July 28, 2009
Angela, Sad to say you have been ripped off by an unscrupulous company. You actually did not get viruses or trojans. You simply got a malicious program that fakes virus alerts in order to get you to buy this useless software. Immediately go to this link and follow the instructions: http://www.geekpolice.net/malware-removal-guides-f12/how-to-remove-personal-antivirus-delete-guide-t7526.htm Once you have gotten rid of Personal Antivirus, you should be OK. If your computer is brand new, it might be a good idea to go ahead and use the recovery CD and do a total reinstall. And if this ever pops up again (my laptop has been hit twice so far), simply start your Malwarebyte program and check for updates, then do a full scan. Also, if you used a credit card for the purchase, contact your CC company and file a dispute (hurry, you only have 60 days). If it was through a debit card, contact your bank and see if there's anything they can do. It might also be a good idea to cancel whatever account you used for the purchase and open a new one. No telling what these people might do with your account information.