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  • Report:  #264304

Complaint Review: PharmaZone Labs Of Arizona - Phoenix Arizona

Reported By:
- Northwest, New Jersey,
Submitted:
Updated:

PharmaZone Labs Of Arizona
7000 N. 16th St. Suite 120-454 Phoenix, Arizona, U.S.A.
Phone:
800-770-8158
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I ordered Viapren from an advertisement run in the Newark Star-Ledger. I called a phone number and was told I would get a trial package to try for 30 days, and that I could call a different number and opt-out of automatic delivery. My credit card was charged $9.95 for the trial package on July 23rd. Another charge was automatically made against my credit card on July 30 for $49.95 for an automatic delivery.

They give you very little time to test the product, which didn't work for me at all! When I called the company's 800 (800-770-8158) number to cancel, they refuse to credit your account for the automatic delivery they sent. You stay on hold a long time when you do call.

I tried to cancel the automatic delivery order and be refunded the full amount. The girl I spoke with refused to do that, saying that I only had 10 days from the day of order to cancel the automatic delivery. THey claim the product is already in the mail. I am going to refuse the package when it comes.

I contacted my bank and am having them follow up on this order. The advertisement in the Star-Ledger was very good. It was a 6" x 11" ad with a phone number that offers you a FREE TRIAL Pack! You have to pay $9.95 for shipping. THe package is so small, it couldn't possibly cost $9.95 to ship! It also says in the ad that "Your Satisfaction Is Guaranteed." They state: "The makers of Viapren Strips are so sure you'll be more than satisfied, they'll let you try it before you buy it!". They don't. They charged my credit card the full $49.95 seven days after charging the $9.95 for the Trial Pack!

I am hoping my bank can get better results than I got. This is fraudulent advertising.

I understand they change their phone numbers repeatedly. So the number I referenced (800-770-8158) may or may not be in service now.

Dowopfan

Northwest, New Jersey

U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

We are not lawyers.

We are not a collection agency.

We are Consumer Advocates.

...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency

...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.


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