- Report: #158034
Complaint Review: Philadelphia Airport Marriott - Philadelphia Pennsylvania
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Philadelphia Airport Marriott
One Arrival Road Philadelphia, 19153 Pennsylvania, U.S.A.
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916-215-492-9000
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Philadelphia Airport Marriott keeps the rooms and hallways cold and refuses to turn on the heat ripoff Philadelphia Pennsylvania
I checked into the Philadephia Marriott Hotel 9/22/05. On my way to my room I noticed the hallways on the 10th floor in the hotel were simply cold. Like 60-55 degree cold. I am not kidding. When I entered my room the A/C was on full blast and it felt like a meat locker.
I turned off the AC and turned on the heat to warm up the room to a normal room temperature. (I am not a heat freak, of a rude person asking for it spite just a regular customer, but room temp would be nice).
After a half an hour of not being able to sleep because to room was simply very cold. I called the front desk and politely spoke to Nancy to tell them the heat was not working. They told me that "they could not turn on the heat until a specific date." It was "a company policy that they could not change."
I said politely that it was unreasonably cold in the room and haven't other guest complained about this? To this she admitted "a few had" and there was nothing she could do. She offered a space heater to the room.
Maintenance brought a space heater and we wondered if it was even legal to have a space heater run in a commercial hotel considered that space heaters draw oxygen and pose a fire hazard. When I addressed these concerns to the maintenance person she simply shrugged and said "the boiler cann't be turned on" and 'this is the best your going to get...' She just didn't care.
Having stayed at hotels on business before I never expected to sleep in a meatlocker and pay for it. We stayed up half the night with the space heater running, eventually warming up the room. I am also not crazy about the idea of being charged $12 a night to park my car in their lot.
I suggest to anyone looking for a hotel to rest for the night after a long flight in Philly to avoid this particular one.
Why would anyone want to stay at a hotel where customers complain about the heat and the management does nothing.
Adam
McClellan, California
U.S.A.
I turned off the AC and turned on the heat to warm up the room to a normal room temperature. (I am not a heat freak, of a rude person asking for it spite just a regular customer, but room temp would be nice).
After a half an hour of not being able to sleep because to room was simply very cold. I called the front desk and politely spoke to Nancy to tell them the heat was not working. They told me that "they could not turn on the heat until a specific date." It was "a company policy that they could not change."
I said politely that it was unreasonably cold in the room and haven't other guest complained about this? To this she admitted "a few had" and there was nothing she could do. She offered a space heater to the room.
Maintenance brought a space heater and we wondered if it was even legal to have a space heater run in a commercial hotel considered that space heaters draw oxygen and pose a fire hazard. When I addressed these concerns to the maintenance person she simply shrugged and said "the boiler cann't be turned on" and 'this is the best your going to get...' She just didn't care.
Having stayed at hotels on business before I never expected to sleep in a meatlocker and pay for it. We stayed up half the night with the space heater running, eventually warming up the room. I am also not crazy about the idea of being charged $12 a night to park my car in their lot.
I suggest to anyone looking for a hotel to rest for the night after a long flight in Philly to avoid this particular one.
Why would anyone want to stay at a hotel where customers complain about the heat and the management does nothing.
Adam
McClellan, California
U.S.A.
3 Updates & Rebuttals
Adam
McClellan,California,
U.S.A.
I must have my california mittens on..huh?
#2Consumer Suggestion
Sat, September 24, 2005
Actually I lived in New York City for a good part of my life, my folks have a cabin in the Poconos and I went to School in Buffalo for 6 years so I think I know what 'cold' is... If the locals think its fine to pay $231 a night for no heat and like to freeze their butt because the AC is running full blast in the halls then they need to get a clue for that kind of price. I checked in the next day to the marriott in old town and amazingly comfortable at room temp. And there is heat available but don't needs it. Remember that there were other guests at the hotel who also had complained about it. You weren't there. and what's this "not from Phily thing.." like I am attacking Phily, I really enjoy my stay here in this nice city, but I am complaining about one particular hotel that charges its guests $231 a night for a room that is really 55F. You'd be complaining too. Five star hotels are held at higher standards. If you visit a local Cali hotel and it hits 113 in July you'll be complaining when the AC is not working. And then we'll tell you oh you must not be from california?
Sheila
Graham,North Carolina,
U.S.A.
Obviously not from PA
#3Consumer Comment
Fri, September 23, 2005
The person who left the rebuttal is correct. It would be very unusual for a company in PA to have the heat turned on in September. While I live in NC now, I am a native of PA. Cold is relative. People in the South think 65 degree is very cold. People from areas such as Canada and Minnesota probably think 65 is a warm spring day. I understand that you were uncomfortable, but nothing a few extra blankets would not fix and perhaps warmer clothes. It seems like nothing would satisfy you - you even complained about the space heater. The hotel did what they could. It would be the same if I visited CA and a hotel had the heat on and I was too hot. I doubt they would put the AC on for one person. I would just have to accept the fact I was in a different area and live with it. You, on the other hand, did have the ability to get warmer. As for parking, why didn't you ask about parking before making the reservation? There are hotels near the airport that do not charge for parking.
Monae
Philadelphia,Pennsylvania,
U.S.A.
You must not be from Philadelphia
#4Consumer Suggestion
Fri, September 23, 2005
Most companies in Philadelphia have their boilers turned off in from about April/May until Oct/Nov. Is it a crime? No. It is a ripoff? No. Since I see that you are from CA, you don't understand what it takes to run a air condintioning unit and a boiler at the same time. Nor do you realize that they can't turn the boiler on for just your room. In reality before they could even start using the bioler for the heating purposes that would also need to have the boiler inspected before its use. You also must not realize the time it takes to prime the boiler for heating use. You wanted you heat first then and there.....you were there for what a night? I seriously doubt ANY company would go thru the trouble of calling in an overnight inspector and call in the additional staff just because one person was alittle chilly. That is why they offered you a space heater and what I would hope additional blankets.I in NO SHAPE OR FORM work for the Marriot or any hotel for that matter. I'm just a Philly resident
