- Report: #1326967
Complaint Review: Phytoextractum - Internet
Reported By:
The Phelps -
Louisville , Kentucky, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Phytoextractum
Internet, USA
Web:
Phytoextractum.com
Categories:
Business Rating:
(0)
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Phytoextractum Be Very Careful if Ordering via COD Internet
I have been ordering from Phytoextractum for well over a year and have spent upwards of thousands of dollars. I always pay using their "cash on delivery" option, where I give Fedex a money order for the amount of my order and then receive the parcel. While usually effective, there have been some hiccups with this method, most notably in not receiving everything I pay for. This has been a problem, since there is virtually no recourse when you pay with a money order. Luckily, Phytoextractum has always been good about shipping out whatever was missing if and when that happens. Unfortunately, that is not the case this last time, which is why I'm here. I placed a large order and paid via money order as usual. The two most expensive items were not included in the parcel. One of the items said it was out of stock, but it has since been added back to the catalog yet still hasn't been shipped to me. The total of both items is around $100. Despite numerous attempts to contact Phytoextractum, I've been blatantly ignored and not sent the remainder of my order. I'm still hoping they'll come through, but if not, they will have lost a very loyal customer. I hate that it's come to this. They were great up until now. That said, if you opt to pay with the COD option, make sure you keep your money order receipt so that you can cancel the payment if need be. I didn't, and it looks like I'm out $100.
1 Updates & Rebuttals
Update: Same Thing Happened AGAIN
#2Author of original report
Tue, October 25, 2016
Unfortunately, my positive experience with Phytoextractum was short-lived. They did the exact same thing a couple of weeks ago, and refused to answer emails or ship the rest of my order. I have since placed a complaint with the Better Business Bureau. Between all of the complaints about this company all over the Internet, I would advise anyone to stay away. My entire family orders from them and I will be telling them the same thing. They will be losing thousands of dollars just from us alone. Shame on you Phytoextractum!!
