- Report: #1330618
Complaint Review: phytoextractum - Internet
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Author Not Confirmed
Why?
phytoextractum
Internet, USA
Web:
www.phytoextractum.com
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phytoextractum Buyer Beware - All Sales are Final. If an item is mistakenly ordered and even if an email to try to correct the mistake is sent prior to shipping, Phytoextractum will not make any changes. All sales are final is their responce to a request to try to correct a mistake. Portland Internet
I place an online order ($221) on Tuesday, September 27TH, 2016. I mistakenly added a capsule machine to my order rather than the 1000 empty capsules I intended to order.
I emailed the support email address after the order was placed but prior to shipping in an attempt to correct my mistake.
Following is the email response to my change request:
Thank you for contacting us about your order. At this time we will be unable to change your order, as all sales are final. This is stated at checkout and in our shipping/returns policy. This decision was necessary to assist in the fight to keep Kratom legal and fight the DEA.
It appears that Phytoextractum is so busy fighting the DEA that there is no time for customer service.
A company that refuses to make a change to an order even when the request is submitted before the items ship is definitely a "Buyer Beware" company.
This in not my first order.
I have spent several hundred dollars at phytoextractum.com. If this is the way they treat loyal customers, it's time to place my loyalty with an alternate Kratom vendor.
This is my last order.
