Be Careful
Colorado Springs,#2Author of original report
Fri, August 31, 2012
Update:
About three hours after the idiotic and untrue response from an intellectually challenged individual and my brief rebuttal, I received a message from Harlan - the only honest individual we'd dealt with, indicating the General Sales Manager wanted to have a word. I was assured he was an honorable man and that speaking to him would be more than an exercise in futility.
In the first few minutes on the phone with Leif, he was apologetic, upset, and confused as to why anyone in his employ would be so dishonest, actually driving potential customers from Acura. He disclosed that Jerry was not a long-time employee. I suggested that he shouldn't be a long-term employee either, based on the inexcusable way we were treated. Leif stated that he wanted me as a valuable customer who would call him personally with any issues/problems. He came across as sincere and I sensed nothing but concern and the honest desire to put the ugly past behind us.
We moved the discussion to our previous offer on the Rdx. Although his initial starting price was slightly higher than the previous starting number, with the full trade-in amount and down payment applied and a reduced interest rate, our monthly payment would be slightly lower than the previous offer. When I asked how he could just reduce the rate, he stated that he would call in a favor to finance and they'd make it happen. His offer resulted in exactly what we asked for on a vehicle we loved.
With the interest rate a quarter point lower than the original offer, we'd even pay less over the life of the loan. However, after going in twice expecting to sign and having such bad experiences, we might not take advantage of this incredible deal. My suggestion: If you fall in love with an Acura ask for Harlan, since I know he's honorable and has integrity. Then look at your offer closely, and if anything looks off, ask for Leif. Don't walk away from something great, just because of a couple of untrustworthy individuals.
Be Careful
Colorado Springs,#3Author of original report
Wed, August 29, 2012
My wife told me not to waste my time filing the complaint, since they'd probably respond to the exposure of their original lies with additional ones. Turns out, as she often is, she was right.
As I said before, Be Aware!
PIKES PEAK
COLORADO SPRINGS,#4UPDATE Employee
Wed, August 29, 2012
This is alot of lies!!!!! This customer used every foul language in the book at us( on are showroom floor), and we kicked him out.... Life is too short to deal with customers like this. Here at Pikes Peak Acura we go above and beyond to take care of every customer......