twoggle
Concord,#2Author of original report
Tue, October 16, 2012
October 16, 2012: PimsleurApproach.com (Stroll, Internet Order, LLC) is licensed by Pimsleur (Simon & Schuster) to sell Pimsleur products. Scams by Stroll / PimsleurApproach.com reflect badly on Simon & Schuster. Therefore, I requested the following:
1. $9.95 refund (for a product not received -- Quick & Simple Spanish CDs)
2. Stroll agrees for us to send the PimsleurApproach Gold Spanish CD set back to back to Simon & Schuster or some truly reputable vendor (rather than sending it back to Stroll and having them claim they never received it).
3. Agree to stop contacting us requesting $256 for product that was not ordered.
4. Make the cost and the terms of the sale prominently featured on PimsleurApproach.com. Only a scammer would have the terms hidden well below in 11pt gray type on a gray background!
5. Customer Service for Stroll should be provided by a reputable vendor.
6. Management Team of Stroll should take a college-level ethics course.
So far the results are as follows:
Item 1 (from above): They are investigating whether we received the Quick & Simple Spanish CDs
Item 2 (from above): Apparently we will have to send the package we did receive back to Stroll -- meaning we will have to videotape the packaging and mailing of the package and have witnesses.
Item 3 (from above): They have agreed to stop harassing us for $256.
Item 4 (from above): No change. Still a scam on PimsleurApproach.com
Item 5 (from above): No change.
Item 6 (from above): No information provided.