- Report: #955564
Complaint Review: PimsleurApproach.com - Philadelphia Pennsylvania
Reported By:
Mark -
Concord, New Hampshire, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PimsleurApproach.com
1600 jfk blvd 3rd floor Philadelphia, 19103 Pennsylvania, United States of America
Phone:
408-886-6240
Web:
PimsleurApproach.com
Categories:
Business Rating:
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PimsleurApproach.com Stroll (Stroll.com), Internet Order, LLC Bait & Switch: Ordered $9.95 product. Sent expensive product and demanding hundreds of dollars Philadelphia, Pennsylvania
We ordered "Quick & Simple Spanish CDs" for $9.95 in May 2012 from Pimsleur Approach (a Stroll.com company). They sent a large Gold Pimsleur Approach Spanish CD set (not ordered) and now want hundreds of dollars. They keep calling and now sent a threatening letter. After reading other reviews about this scam, we are afraid to return product *directly* to this company as they have told others they did not receive the return.
While PimsleurApproach.com (Stroll.com) is not technically the same company as the producer of Pimsleur audio tapes (Pimsleur.com / Simon & Schuster), Stroll apparently is licensed by Simon and Schuster to sell Pimsleur products. I have contacted Simon & Schuster about this scam and their damage to their reputation and the reputation of Pimsleur. I will be contacting my state Attorney General as well as the Pennsylvania Attorney General about Stroll and their management team.
It is upsetting that PimsleurApproach.com uses 11pt gray type (on a somewhat gray background) to help hide their scam. If PimsleurApproach.com (Stroll) is going to attempt to charge a credit card and/or threaten to send charges to a collection agency, those prospective charges should be featured in bold types and prominently on the top of the order web page. Any reputable company would do so.
I will update this case if Pimsleur.com (Simon & Schuster) is able to arrange for a return and convince their apparent licensee (PimsleurApproach.com / Stroll) to stop deceptive web page offers and sending the wrong product to scam large sums of money from customers.
While PimsleurApproach.com (Stroll.com) is not technically the same company as the producer of Pimsleur audio tapes (Pimsleur.com / Simon & Schuster), Stroll apparently is licensed by Simon and Schuster to sell Pimsleur products. I have contacted Simon & Schuster about this scam and their damage to their reputation and the reputation of Pimsleur. I will be contacting my state Attorney General as well as the Pennsylvania Attorney General about Stroll and their management team.
It is upsetting that PimsleurApproach.com uses 11pt gray type (on a somewhat gray background) to help hide their scam. If PimsleurApproach.com (Stroll) is going to attempt to charge a credit card and/or threaten to send charges to a collection agency, those prospective charges should be featured in bold types and prominently on the top of the order web page. Any reputable company would do so.
I will update this case if Pimsleur.com (Simon & Schuster) is able to arrange for a return and convince their apparent licensee (PimsleurApproach.com / Stroll) to stop deceptive web page offers and sending the wrong product to scam large sums of money from customers.
1 Updates & Rebuttals
twoggle
Concord,New Hampshire,
United States of America
Pimsleur / Simon & Schuster contact reply
#2Author of original report
Tue, October 16, 2012
October 16, 2012: PimsleurApproach.com (Stroll, Internet Order, LLC) is licensed by Pimsleur (Simon & Schuster) to sell Pimsleur products. Scams by Stroll / PimsleurApproach.com reflect badly on Simon & Schuster. Therefore, I requested the following:
1. $9.95 refund (for a product not received -- Quick & Simple Spanish CDs)
2. Stroll agrees for us to send the PimsleurApproach Gold Spanish CD set back to back to Simon & Schuster or some truly reputable vendor (rather than sending it back to Stroll and having them claim they never received it).
3. Agree to stop contacting us requesting $256 for product that was not ordered.
4. Make the cost and the terms of the sale prominently featured on PimsleurApproach.com. Only a scammer would have the terms hidden well below in 11pt gray type on a gray background!
5. Customer Service for Stroll should be provided by a reputable vendor.
6. Management Team of Stroll should take a college-level ethics course.
So far the results are as follows:
Item 1 (from above): They are investigating whether we received the Quick & Simple Spanish CDs
Item 2 (from above): Apparently we will have to send the package we did receive back to Stroll -- meaning we will have to videotape the packaging and mailing of the package and have witnesses.
Item 3 (from above): They have agreed to stop harassing us for $256.
Item 4 (from above): No change. Still a scam on PimsleurApproach.com
Item 5 (from above): No change.
Item 6 (from above): No information provided.
