- Report: #954636
Complaint Review: Pinnacle Security - Internet
Reported By:
Nick -
Rocklin, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Pinnacle Security
1290 Sandhill Rd Internet, United States of America
Phone:
8779181013
Web:
www.pinnaclesecurity.com
Categories:
Business Rating:
(0)
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Pinnacle Security Paid $1,709.62 for alarm that I did not use due to too many service problems and defects Internet
Saturday, October 13, 2012
I paid $1,709.62 for a product that I never used due to false alarm defects. The alarm would go off in the middle of the night.
I spent aprox a year trying to get issues resolved. They were never resolved.
I was left on hold, transferred to different agents, and spent as much as an hour on ignore before I gave up.
Ron Williams never returned my calls.
Cancelation dept. never returned call.
According to Better Bus. Bureau you have a total of 976 complaints.
539 product problems per BBB.
Numerous lawsuits in Illinois and Ohio to name a few.
Esmerald told me that a manager would call me back in 10 min. I waited 7 days before I finally called again.
Sent in coupons for rebates with all the info. No response.
Left msg. for James Bandley re: my issues. No response.
I paid $1,709.62 for a product that I never used due to false alarm defects. The alarm would go off in the middle of the night.
I spent aprox a year trying to get issues resolved. They were never resolved.
I was left on hold, transferred to different agents, and spent as much as an hour on ignore before I gave up.
Ron Williams never returned my calls.
Cancelation dept. never returned call.
According to Better Bus. Bureau you have a total of 976 complaints.
539 product problems per BBB.
Numerous lawsuits in Illinois and Ohio to name a few.
Esmerald told me that a manager would call me back in 10 min. I waited 7 days before I finally called again.
Sent in coupons for rebates with all the info. No response.
Left msg. for James Bandley re: my issues. No response.
