Pickledleprechauns
Livonia,#2UPDATE Employee
Fri, May 02, 2008
We are taught, as managers, to believe what our customers say and do whatever we can to satisfy them. How is that "changing for the worse?" Crappy people get promoted in every company, but just as there are crappy employees, there are sincere, caring ones. Those are few and far between, but that's a problem that goes far beyond company policy and into the realm of bad parenting, a terrible society and greediness.
Cory
San Antonio,#3Consumer Comment
Tue, December 25, 2007
I gave up on pizza hut years ago. As a matter of fact, I pretty much gave up on pizza years ago. Unless one of the sons or daughters-in law or the grandkids want them, I pass on them. But when I use to eat them, I found pizza hut was the worst of the bunch and had the most problems with them.
Anonymous
Garland,#4UPDATE Employee
Tue, December 25, 2007
I have been with Pizza Hut for just about 2 years, and what your saying is something I see all the time. The managers either don't care that your order is wrong/late, orthey just don't want to deal with it. So because of this my store sends out free pizzas, credits or tries to get the customer something for free. But your right, from what I have seen, not all customers want free food, most just want an employee to listen and show concern. But in regards towards the late pizzas, almost every pizza hut in the garland/dallas area is understaffed, which from personal observations I concluded that the RGM were being extremely too picky. Your completely right with where you stand. From almost all the stores I have worked at, its maybe a 1 to 5 ratio of store that have somewhat decent customer service. Its true though that you more than likely won't get any help from calling dallas corporate, you should ask the stores RGM for the main corporation's number. The policies towards customer service have changed but only for the worse. I hope this helped a little. Good luck.
Amanda
mesquite,#5Author of original report
Thu, July 28, 2005
I mentioned in the beginning, that a free pizza was delivered, but that as a typo, the free pizza was NOT delivered