Complaint Review: Pizza Hut - Owings Mills Maryland

During my most recent tour of duty with an ADF owned Pizza Hut franchise, I actually made the mistake of going to an employee meeting. It was a joke. No wonder employees have such a bad attitude about Pizza Hut in general. They do their best to make you feel like you are back in 1st grade again. Everything they speak of is basically common sense. I never went to another meeting even though they have them once a month. It's bad enough that we have to work for such a sorry organization. During this employee meeting, the whole "Customermania" philososphy was brought up. I was actually asked if I considered myself to be a "Customermaniac". What kind of silliness is this? Who is the marketing genius that thought this up? They must not drug test these folks either, that have nothing better to do than invent stupid customer service philosophies. What a joke! Judging from the amount of people that attended, most employees knew what to expect and didn't show up. Out of about 12 stores, only about 10 people showed up. Some employee meeting! Employee meetings should be used to address problems and issues concerning the actual running of a resteraunt, NOT some silly pep rally which only degrades the employees and makes them even more depressed than what they actually are for working for Pizza Hut. Now, back the topic of the post. Pizza Hut has all kinds of little ways to worm out of charging customers the advertised price. I've seen it first hand. The biggest one is not having a coupon. Tell me, is that GOOD customer service? I think not. Judging by the way they treat their employees, I wouldn't expect them to do anything other than something underhanded. PIZZA HUT needs to reign in its franchises. Most of these franchises are run by people who have no place in running a business or anything else that involves doing business with people for that matter. Most of the time you don't even know the name of the company that actually runs the Pizza Hut and ultimately it's Pizza Hut's name that gets hurt, not the franchise name. Pizza Huts that are a franchise should have to post a sign that says they are a franchise and not a company store. This sign should also have the actual name of the franchise company and a number where they can be contacted. This number should also serve as channel for employees to voice their concerns and complaints. That's the least they can do, nothing like that will happen in one of their little "pep rally" employee meetings. CUSTOMERMANIA? That's the stupidest thing I think I've ever heard in my entire life next to "GATHER 'ROUND THE GOOD STUFF!" If people wanted "good stuff" they wouldn't be eating the slop at Pizza Hut.

I worked for corporate owned store, so am not certain how franchise differs on specials. But the hut I worked at had the new FH pizza at 9.99 one topping. Did you order more than one topping? And if the manager was trying to charge you for a hand tossed crust, that is odd, because the full house has its own crust,and I don't believe it can be altered. You weren't treated like we were taught to treat customers at my store. We would have told you we were sorry and gave you the pizza at the price you were quoted, whether it was true or not. In fact, you probably would have gotten the pizza for free or even a credit. It would seem quality control differs from franchise to corporate owned and store to store. If you live in Wichita Ks and are reading this, all you have to do is complain and you will get a free pie. It is called "customermania." ha.