Karl
Highlands Ranch,#2Consumer Comment
Sat, August 28, 2010
before they buy a new or used Toyota?
Ken Broholm
Matteson,#3UPDATE Employee
Thu, August 26, 2010
I was Don's manager at the time and he got a cell phone number from you so you could be contacted if anything happened to the vehicle that you were coming to inspect.
The vehicle sold before you got here and Don called you once and an hour later I called you myself....no answer, but I left a message that the vehicle was sold. Then a couple hours later you showed up and said we never called you ???
It is not our policy or has it ever been to lie to customers over the phone. We have been doing business in the area here for nearly fourty years....if we practiced the tactics that you accuse us of using we would not be in business any longer.
I am sorry for any inconvenience you have experience, but we have a firm policy that we do not take deposits on used cars over the phone. We operate on a first come first serve basis because we believe that is the only way to be fair to all customers.
Friendly Help
Anderson,#4Consumer Comment
Thu, July 17, 2008
After all, if you never walk in their door, they can't sell you anthing, can they? An old technique in auto sales was the "naildown", a vehicle that was such a wonderful deal that people with any interest at all could not pass it up. But for one reason or another that vehicle could not be bought. But another, "almost as good a deal", was available. Some people use the artless term "bait & switch". Used vehicles that are truely a bargain as real low-milage creampuffs will almost NEVER be available to an 'outside buyer' because a family member or relative will come first. And many dealers 'owe' well-connected people favors (use your imagination) and so vehicles that are truely a bargain will be used to pay off a favor. Your mistake was gambling your time and effort based on a telephone conversation with a stranger.