- Report: #879243
Complaint Review: PlatePass LLC - Scottsdale Arizona
Reported By:
anonymous -
San Jose, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PlatePass LLC
7681 East Gray Road Scottsdale, 85260 Arizona, United States of America
Phone:
877-411-4300
Web:
www.platepass.com
Categories:
Business Rating:
(0)
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PlatePass LLC VERY HIGH ADMINISTRATIVE FEE and NOT BEING MADE AWARE BY HERTZ Scottsdale, Arizona
I visited Florida (Miami) between
12/24/2011 8:19 PM
12/28/2011 11:30 AM
I noticed a charge from PlatePass (INVOICE NO: 18110019) in my April stattement:
04/09 04/10 PLATEPASS HERTZ TOLLS 877.411.4300 AZ 7338 8952 12.80
I disputed the charge with Bank of America credit card today and I was given full credit ($12.80).
Here is the breakdown of my charge:
12/25/2011 Toll Charge: US 41- 8TH ST SE/SW 5:48:45 PM $0.50
12/25/2011 Administrative Fee: 4 days @ $2.95/day, Max $14.75/month $11.80
12/27/2011 Toll Charge: US 41- 8TH ST NW 1:05:10 PM $0.50
As you can see, PlatePass is charging administrative fee of $11.80 for toll charge of $1.00. I called 877.411.4300 to lodge a complaint of VERY HIGH AND OPAQUE ADMINISTRATIVE FEE.
I will also call HERTZ to log a complaint.
RENTAL AGREEMENT : 157221352
RENTAL ORIGINATION DATE : 12/24/2011 8:19 PM
RENTAL RETURN DATE : 12/28/2011 11:30 AM
12/24/2011 8:19 PM
12/28/2011 11:30 AM
I noticed a charge from PlatePass (INVOICE NO: 18110019) in my April stattement:
04/09 04/10 PLATEPASS HERTZ TOLLS 877.411.4300 AZ 7338 8952 12.80
I disputed the charge with Bank of America credit card today and I was given full credit ($12.80).
Here is the breakdown of my charge:
12/25/2011 Toll Charge: US 41- 8TH ST SE/SW 5:48:45 PM $0.50
12/25/2011 Administrative Fee: 4 days @ $2.95/day, Max $14.75/month $11.80
12/27/2011 Toll Charge: US 41- 8TH ST NW 1:05:10 PM $0.50
As you can see, PlatePass is charging administrative fee of $11.80 for toll charge of $1.00. I called 877.411.4300 to lodge a complaint of VERY HIGH AND OPAQUE ADMINISTRATIVE FEE.
I will also call HERTZ to log a complaint.
RENTAL AGREEMENT : 157221352
RENTAL ORIGINATION DATE : 12/24/2011 8:19 PM
RENTAL RETURN DATE : 12/28/2011 11:30 AM
1 Updates & Rebuttals
Greg
White Plains,New York,
United States of America
Plate Pass
#2General Comment
Thu, May 17, 2012
The manner in which Hertz and Plate Pass deal with EZ Pass tolls is very troubling. It is one thing to offer the convenience of an EZ Pass, particularity given often very long lines at cash lanes. However, it is unconscionable to hide the fact that there are charges and fees above the tolls charge, and it is hard to escape the apparent conclusion that Hertz and Plate Pass set up the whole process so that consumers do not notice the charges until long after the rental is turned in (if at all). Meiselman, Denlea, Packman, Carton & Eberz, P.C. is actively investigating a potential class action against Hertz, Plate Pass and other rental cars companies that charge hidden fees for electronic toll transponders. If you would like to discuss your legal options, please do not hesitate to contact me:
Greg Blankinship, Esq.
Meiselman, Denlea, Packman, Carton & Eberz, P.C.
1311 Mamaroneck Avenue
White Plains, NY 10605
914-517-5000
[email protected]
To ensure compliance with applicable rules of professional conduct, please note that this post might be construed as Attorney Advertising. Thank you, and I look forward to hearing from you.
