- Report: #1352666
Complaint Review: PO box 25380 Santa Ana CA 92799 - Internet
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PO box 25380 Santa Ana CA 92799
Internet, USA
Phone:
8668668180
Web:
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PO box 25380 Santa Ana CA 92799 internet offer to receive Angela Jolie's skin care products for 14 days trial however receiving a 30 day trial Angela Jolies skin care products - SKIN ROYALE - INTERNET OFFICER Santa Ana California
Internet offered two products from Skin Royale , Angelina Jolie's skin care line, for free with the cost of shipping alone. This entails a day trial with the reciept of a 30 day supply. I decided to input information and submit offer and immediately called to confirm what happens after the 14 day trail.
Immediately a respresentative takes the call speaking extremely fast and unclear verifying information to pull up my account. I ask what happens after the trail? the rep states you will be charged the full amount after the 14 days if not returned and cancelled.
I feel this is unreasonable and ask him to cancel the order, to which he tells me he can not! i am livid and raising my voice, being mindful that the order was submitted 5 minutes prior. He explains he couldn't possibly phone the warehouse in enough time to send communication of the cancellation. I demand to know how long it takes to get this information in a timely manner to warehouse since order only submitted 5 minutes prior? Of course no definative response and embarks on phsycology on why I am so irratated etc. I have worked in customer service so I am fully aware of these tactics and completely control the conversation.
I proceed to ask for his supervisor. I am told by the rep that he is a senior representative. I ask for someone more senior to him. He tells me he is unable to do that. I let him know I will simply dispute with by bank and he is babblying on why i can do that ,but it will not work. I am infuriated and speaking to him loudly asking him over and over why he can not cancel not allowing him to get in even a word in. He finally decides to tell me he will cancel and I say "do that!" and hang up abruptly
Do research before submitting info to these bogus internet scams. I have learned my lesson!
