- Report: #531523
Complaint Review: P.O.D.S. Portable On Demand Storage - Internet
Reported By:
Letty -
Grapevine, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
P.O.D.S. Portable On Demand Storage
Internet, United States of America
Phone:
Web:
www.PODS.com
Categories:
Business Rating:
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P.O.D.S., PODS, Portable On Demand Storage Unauthorized Credit Card Charges d/t Computer Glitch, Internet
I had an existing reservation w/ PODS and on October 16, 2009 my credit card was prematurely charged $461.82. You are required to pay a week prior to the PODS drop off & I was not supposed to be charged until that Monday Oct 19th. In my case I was going to be canceling the reservation all together.
Luckily I check my bank account daily & I called and spoke w/ Bryan who stated they would refund the monies back into my account w/in the next 2 days. Come Tuesday Oct 21st, not only was my account not credited back but on top of that I was charged additional $461.82. I called back & requested to speak to a supervisor who then informed me there was a "computer glitch" & that the IT department was working on it & that I would be refunded the entire amounts in the next 2 days.
I could not wait another 2 days & requested the supervisor speak to my bank & then on a 3-way call had to request an immediate refund d/t the other financial obligations this ordeal was impeding me from addressing. The credits were issued, however, if I hadn't have checked my account I don't know that I would have been made aware of this "discrepancy". If you've done any business in the past or currently please check your accounts thoroughly.
Luckily I check my bank account daily & I called and spoke w/ Bryan who stated they would refund the monies back into my account w/in the next 2 days. Come Tuesday Oct 21st, not only was my account not credited back but on top of that I was charged additional $461.82. I called back & requested to speak to a supervisor who then informed me there was a "computer glitch" & that the IT department was working on it & that I would be refunded the entire amounts in the next 2 days.
I could not wait another 2 days & requested the supervisor speak to my bank & then on a 3-way call had to request an immediate refund d/t the other financial obligations this ordeal was impeding me from addressing. The credits were issued, however, if I hadn't have checked my account I don't know that I would have been made aware of this "discrepancy". If you've done any business in the past or currently please check your accounts thoroughly.
1 Updates & Rebuttals
Clearwater,
Florida,
U.S.A.
Florida,
U.S.A.
PODS Enterprises, Inc. responds
#2UPDATE Employee
Mon, March 29, 2010
We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.
Thank you
[email protected]
(888) 776-7637 ext. 6303
PODS Enterprises, Inc.
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